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Morning Headlines 8/12/25

August 11, 2025 Headlines No Comments

Ascension Wisconsin plans to outsource staffing of its ICU doctors, raising concerns about patient safety

Ascension Wisconsin will outsource ICU physician staffing at its hospitals to TeamHealth, which physicians worry could result in switching to virtual care models during certain timeframes.

OU Health launches hybrid nursing model with Nexus Bedside

OU Health (OK) launches a hybrid nursing model in its neurology and neurosurgery units using technology from Nexus Bedside.

Mercy Iowa City files complaint against MercyOne, CEO it says refused to mask

Bankrupt Mercy Iowa City continues its legal battle with former management company MercyOne, this time filing a 100-page complaint that highlights, among other issues, MercyOne’s failure to assist Mercy Iowa City in replacing its EHR.

Curbside Consult with Dr. Jayne 8/11/25

August 11, 2025 Dr. Jayne No Comments

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I was intrigued by Mr. H’s mention last week of the Mass General Brigham FaceAge AI tool that can estimate age from facial photos. Researchers found that patients with cancer appeared older than their stated age. The older they looked, the lower their odds of survival.

Although physicians have historically used visual assessments to predict potential outcomes, the tool uses face feature extraction to estimate a user’s biological age based on their photo. An article describing the tool was recently published in The Lancet Digital Health if you’re interested in all the details.

This item, as many things that Mr. H mentions, got me thinking. I found a couple of sites that host biological age calculators and completed the relevant surveys to get a couple of results. Some of them were more specific, asking for various lab values. Fortunately, I had results for all of the requested lab values and even some of the exercise performance measures that were included on one of the questionnaires. I also found a tool that is very similar to FaceAge, although not the exact one used in the study, and snapped my selfie.

The survey-based calculators estimated my biological age as anywhere from 4.6 to nine years below my actual age. The facial photo tool thought that I was more than 10 years younger. I suppose my liberal use of sunscreen and hats is paying off, since my facial wrinkles were scored as 2 out of a possible 100 points. I also did well on the “undereye” measure, although I admit that my photo was taken when I was well rested. I’m sure it would not have scored as well had it been taken after a shift in the emergency department.

I don’t look at a lot of high-resolution pictures of my face, and when I received my score report with a full-screen of my face right in front of me, I was somewhat surprised that you can still see some artifacts from years of wearing an N95 mask while seeing patients. I’m guessing that when I look in the mirror my brain somewhat processes that out, so it was a little startling.

I’d be interested to see how I would score on a medical-grade tool such as the one mentioned in the article. Although it was a fun exercise to complete the different surveys and see where I stand, none of the recommendations provided alongside the results of any of the tools were different from what I usually hear during my primary care preventive visits: keep moving, eat as healthy as possible, and watch out for the rogue genes you’re carrying around.

I would be interested to hear others’ experiences with similar tools and whether they have motivated you to do anything different from a lifestyle perspective.

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Mr. H also recently mentioned efforts by NASA and Google to develop a proof-of-concept AI-powered “Crew Medical Officer Digital Assistant” (CMO-DA) to support astronauts on long space missions. As a Star Trek devotee, I couldn’t help but think of the Emergency Medical Hologram from “Star Trek: Voyager.”

The project is using Google Cloud’s Vertex AI environment and has been used to run three scenarios: an ankle injury, flank pain, and ear pain. The TechCrunch article noted that “a trio of physicians, one being an astronaut, graded the assistant’s performance across the initial evaluation, history-taking, clinical reasoning, and treatment.” A particular astronaut/physician came to mind when I read that, and if there’s a hologram to be created, I’m sure other space fangirls out there would find him an acceptable model.

The reviewers found the model to have a 74% likelihood of correctness for the flank pain scenario, 80% for ear pain, and 88% for the ankle injury. I’m not sure what the numbers are like for human physicians in aggregate, but I’m fairly certain I’ve had a higher accuracy rate for those conditions since they’re common in the urgent and emergency care space. However, NASA notes that they hope to tune the model to be “situationally aware” for space-specific elements, including microgravity. I would hazard a guess that most physicians, except for those with aerospace certifications, don’t have a lot of knowledge on that or other extraterrestrial factors.

The article links out to a NASA slide deck. Since I do love a good NASA presentation I had to check it out. I was excited to see that there is a set of “NASA Trustworthy AI Principles” that address some key factors that are sometimes lacking in the systems I encounter. The principles address accountable management of AI systems, privacy, safety, and the importance of having humans in the loop to “monitor and guide machine learning processes.” They note that “AI system risk tradeoffs must be considered when determining benefit of use.” I see a lot of organizations choosing AI solutions just for the sake of “doing AI” and not really considering the impacts of those systems, so that one in particular resonated with me.

Another principle that resonated with this former bioethics student was that of beneficence, specifically that trustworthy AI should be inclusive, advance equity, and protect privacy while minimizing biases and supporting “the wellbeing of the environment and persons present and future.” Prevention of bias and discrimination, prevention of covert manipulation, and scientific rigor are also addressed in the principles as is the idea that there must be transparency in “design, development, deployment, and functioning, especially regarding personal data use.” I wish there were more organizations out there willing to adopt a set of AI principles like this, but given the commercial nature of most AI efforts, I can understand why these ideals might be pushed to the side.

In addition to the CMO-DA project, three other projects are in the works: a Clinical Finding Form (CliFF), Mission Control Central (MCC) Flight Surgeon Emergency Procedures, and a collaboration with UpToDate. I love a catchy acronym and “CliFF” certainly fits the bill.

I recently finished the novel ”Atmosphere” by Taylor Jenkins Reid . If you are curious about the emergency procedures that a mission control flight surgeon might need to have at their fingertips, the book does not disappoint.

The deck goes on to discuss the evolution of Large Language Models, retrieval-augmented generation, and prompt engineering within the context of the greater NASA project. The deck specifically notes that any solution must be on-premise, which is particularly true when you experience the communications blackouts that are inherent in space travel.

There are more details in the deck about the specific AI approach and the scenarios. I particularly enjoyed learning about “abdominal palpation in microgravity” and the need to make sure that the patient is secured to the examination table to prevent floating away. I also learned that “due to the microgravity environment, the patient’s abdominal contents may shift,” which got me wondering exactly how many organs were subject to shifting since many of them are fairly well-anchored by blood vessels and other not-so-stretchy structures.

The deck listed the three physician personas who scored the scenarios. Based on physician specialty, it’s likely that my favorite astronaut wasn’t one of them, but I was happy to see that an obstetrician / gynecologist was included.

Apparently there was a live demonstration of the CMO-DA at the meeting for which the presentation deck was created, so if anyone has connections at NASA, I know of at least one clinical informaticist that would love to see it. I’ll definitely be setting up some online alerts for some of these topics and following closely as the tools evolve.

Did you ever dream of being an astronaut, and what ultimately sidelined you from that career? Leave a comment or email me.

Email Dr. Jayne.

Readers Write: Healthcare Search Strategy Needs a Reboot

August 11, 2025 Readers Write No Comments

Healthcare Search Strategy Needs a Reboot
By Harsh Bhatt

Harsh Bhatt is  executive director of AI and analytics at Praia Health.

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With policy changes out of Washington impacting reimbursements, the need for health systems to attract and retain commercially insured patients will become critical. These patients are not only the most profitable, but also the most digitally savvy and the most likely to comparison shop for care.

Health systems have invested years and millions of dollars building digital front doors and acquisition funnels to capture these patients. Unfortunately, those once-proven funnels are quietly eroding beneath the surface, disrupted by something few health systems have yet to account for: AI-powered search.

Despite continued investment in SEO and content creation, leading health systems are seeing a 10% or greater decline in search traffic, even while maintaining high search rankings. AI-powered answers and summaries are increasingly satisfying patient questions at the top of the results page, leaving no need for them to click through to their local health system’s website.

Patients are still searching, but fewer are actually reaching a health system’s digital front door. Since the launch of these AI-powered features, click-through rates from search have dropped by more than 30% across industries.

The problem isn’t just visibility; it’s redistribution. Generative AI tools are favoring national brands like Cleveland Clinic, Mayo Clinic, and Johns Hopkins, as well as commercial providers like Amazon and Teladoc. These entities aren’t winning traffic solely because of name recognition. They are winning because their content is structured for machine readability and optimized for citation by generative algorithms.

This is a fundamental shift. Most patients no longer begin their digital care journey on a health system home page or even a service line page. Increasingly, they begin, and often end, their journey with a generative answer.

To stay competitive, health systems must reimagine not just how they drive traffic, but how they capture and convert it. Traditional SEO is no longer enough. The new frontier is Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO), strategies that organize content in conversational Q&A formats, use structured data and schema markup, and position information to be picked up by AI-driven search experiences.

But even if that click is won, the digital journey can’t end at a static landing page. Unless the next step is personalized, immediate, and intuitive, the opportunity to engage that patient disappears. Health systems need to have intuitive consumer identity and experience on-ramps embedded throughout their digital properties.

Every visitor is more valuable than ever. Health systems must deliver personalized, logged-in experiences that build loyalty and drive retention. When a patient lands on a site, the experience should adapt to who they are, what they need, and how they prefer to engage. Guided navigation, tailored service recommendations, and contextual digital support aren’t just nice-to-haves – they are required to reduce friction and move people closer to care.

Search isn’t dying, but the way patients use it is changing fast. The digital strategies that worked even two years ago are no longer sufficient. Health systems must pivot quickly to remain discoverable, credible, and competitive in the AI-shaped search landscape.

Morning Headlines 8/11/25

August 10, 2025 Headlines No Comments

Facilities Faced Challenges Retrieving Medical Records from Community Providers and Importing Them into Veterans’ Electronic Health Records

A VA OIG review finds that VA facilities sometimes fail to retrieve and import community care medical records into veterans’ EHRs on time, with inconsistent use of tracking tools, unclear policies, and outdated technology contributing to delays that could impact care.

Heartflow (HTFL) Soars 66% on IPO on Strong Investor Confidence

Heartflow shares jump 51% on their first day of trading Friday, valuing the coronary artery disease technology company at $2.3 billion.

NASA and Google are building an AI medical assistant to keep Mars-bound astronauts healthy

NASA and Google are developing “earth-independent” medical procedures for long-duration space missions, including a Crew Medical Officer Digital Assistant to help astronauts diagnose and treat symptoms without a doctor or contact with Earth.

Monday Morning Update 8/11/25

August 10, 2025 News No Comments

Top News

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Doximity acquires Pathway Medical, which offers a medical reference AI assistant, for up to $63 million.

Pathway has sold annual subscriptions to the service for $125 to $300.

Doximity’s co-founder and CEO is Jeff Tangney, who previously founded medical reference app vendor Epocrates, which Athenahealth acquired in 2013 for $293 million.


HIStalk Announcements and Requests

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Less than 10% of poll respondents think HHS’s “Make Health Tech Great Again” campaign will improve healthcare. Some comment excerpts from those who voted: 

  • What is this callback logic, referring to “Again?” When was this imagined Nirvana of greatness in healthcare tech? The truth is, now is the Nirvana! Despite all the problems and challenges, healthcare tech has never been so strong, so widespread, and so capable.
  • I find it humorous when the Big Tech execs talk about these bold “new” visions that will “revolutionize healthcare.” Meanwhile, those that actually know the industry all know that Epic already provides many of these things that they talk about like they are some sort of innovative future state pipe dream. … How long are we going to keep pretending that ShareEverywhere doesn’t exist already? Or the 24 million records already exchanged daily via CareEverywhere, half with non-Epic orgs?
  • If the participating organizations feel so enthusiastically as their press releases and social media posts suggest, that this will be a game-changer for healthcare, they should have some financial skin in the game. Let them put in $100 to $100,000 each, based on annual revenue. If the goals of the initiative (which, from what I can surmise, are neither clear nor measurable) are achieved, everyone gets their money back. If they aren’t, the funds go towards paying off a minuscule slice of the national debt.
  • Groundhog Day. It shouldn’t take some stupid slogan to bring the healthcare tech companies together and it’s embarrassing for the companies who have already taken millions of dollars out of providers pockets promising what was “contrived” at this summit.
  • Very easy to smile and nod for the photo op and then do nothing. This will join the tall heap of other well-intended but failed HIT initiatives that will “transform healthcare”. Anyone remember PHRs? No? Me either.

New poll to your right or here:  How will AI scribe vendors like Nuance and Abridge react if Epic announces its own product as rumored? It’s a hot, investor-pumped market out there and much of the potential business, especially the high-dollar contracts, will involve Epic users. Maybe the rumor won’t pan out, but it’s fun to speculate anyway. This would test some theories:

  • AI scribing is a commodity market with low switching costs.
  • The real value-add is integration, where Epic can’t lose.
  • Agile first-mover companies that have already established customer relationships should be able to dominate the more broadly focused Epic.
  • Epic will always win even if their product starts out with minimal functionality because health systems prefer “one throat to choke” and Epic’s history involves rapidly improving a MVP-type offering.
  • Epic will dominate because it can use its own massive data stores to train an AI scribe and can better integrate its output.

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HIStalk sponsors who are participating in Epic UGM – tell me about what you’re doing by Wednesday, August 13 and I’ll include it in an online guide.


Sponsored Events and Resources

Instant Access Webinar: “Healthcare Data Strategies: Retire, Retain, and Ready for AI.” Sponsor: Triyam, an Access Company. Presenters: Sudhakar Mohanraj, founder and CTO, Triyam; Benjamin Cassity, director of research and strategy, KLAS; Jamie Greenstein, senior marketing manager, Access. The presenters deliver practical tactics to help IT leaders manage exploding data volumes — how to clean up legacy systems, craft smarter retention policies, and prepare historical data for analytics and AI.

Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

Heartflow shares jump 51% on their first day of trading Friday, valuing the coronary artery disease technology company at $2.3 billion.


Announcements and Implementations

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NASA and Google are developing “earth-independent” medical procedures for long-duration space missions, including a Crew Medical Officer Digital Assistant to help astronauts diagnose and treat symptoms without a doctor or contact with Earth. NASA plans to incorporate medical device data and adapt the system for space-specific conditions such as microgravity. Google says that lessons learned could benefit terrestrial healthcare but was vague on commercialization plans.


Government and Politics

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A VA OIG review finds that VA facilities sometimes fail to retrieve and import community care medical records into veterans’ EHRs on time, with inconsistent use of tracking tools, unclear policies, and outdated technology contributing to delays that could impact care. The OIG made 10 recommendations to improve processes, oversight, and technology, all of which VHA agreed to implement. Veterans can obtain care in their community if they live more than a 30-minute drive from a VA facility, after which the community provider has 30 days to send records to the VA, which then has another week to scan the records and import them into the EHR.

Health wearables vendor Whoop says that it will continue selling its devices that include the capability to estimate blood pressure despite the FDA’s warning that it has not approved the technology.


Privacy and Security

Providence Sacred Heart Medical Center fires 15 nurses for allegedly improperly accessing the electronic records of a 12-year-old inpatient who died by suicide, citing HIPAA violations. The nurses have filed a union grievance claiming that the terminations were retaliation for speaking to the media.


Other

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Doximity’s 2025 physician compensation report confirms the saying that the smaller the patient, the smaller the paycheck. Six surgical specialties top the list with annual compensation greater than $600,000, while 10 of the 13 lowest-earning specialties involve pediatrics and earnings of below $300,000.

A South African hospital halts a deceased patient’s funeral to demand that the family return the body for an autopsy, citing disagreement among a panel of doctors about the cause of death. National law allows remains to be released to a funeral home only with the stipulation that they be returned if authorities determine that a post-mortem is needed.


Sponsor Updates

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  • WellSky staff wrap thousands of diapers for HappyBottoms during the company’s quarterly volunteer day.
  • Black Book Research announces the top-performing supply chain management technology vendors in US healthcare for 2025.
  • AWS recognizes Netsmart with its 2025 AWS Champions Award for its Bells Virtual Scribe solution.
  • Nordic releases a new episode of its “Designing for Health” podcast featuring Minal Shah, MD.
  • Waystar will exhibit at the MedInformatix Summit August 12-14 in Austin, TX.

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 8/8/25

August 7, 2025 Headlines No Comments

Doximity Acquires Pathway, a Leader in AI Clinical Reference

Doximity acquires medical AI and clinical reference company Pathway Medical.

Epic takes notes

Epic will reportedly launch an ambient scribe tool at UGM, set to take place August 18-21 in Verona, WI.

Ascension Launches Clinical Innovation Institute Focused on Technology and Innovation in Patient Care and Clinician Experience

Ascension creates an innovation institute that will vet and implement technologies and innovations that can improve patient care and the clinician experience.

Omada Health beats on revenue in first earnings report since IPO

Virtual care company Omada Health reports a 49% jump in Q2 revenue in its most recent earnings report, the first released since its IPO in early June.

News 8/8/25

August 7, 2025 News 3 Comments

Top News

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Epic will launch an ambient scribe tool at UGM, August 18-21, according to insiders who spoke to Politico.


HIStalk Announcements and Requests

HIStalk sponsors who are participating in Epic UGM – tell me about what you’re doing by next Wednesday, August 13 and I’ll include it in an online guide.

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I was experimenting with some long ChatGPT prompts that were a pain to retype every time but not appropriate for storing in long-term memory. The fix: AText, which lets you create text snippets that can be pasted via keyboard shortcuts. I’ve used Macro Scheduler for years and could have scripted the same result, but you have to be careful because it basically takes over your keyboard and thus requires very careful macro design. I know this because one of my macros deleted an entire HIStalk post years ago because I was unwisely triggering actions based on the location of the cursor and on-screen objects whose consistency I had overestimated.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Hinge Health reports Q2 results: revenue up 55%, EPS –$13.10 versus –$0.96, beating Wall Street expectations for revenue but falling short on earnings. The $581 million loss was mostly due to stock-based compensation, but non-GAAP reporting otherwise showed a swing to profitability. Hinge shares jumped sharply on the news and are up 61% since its May 2025 IPO, valuing the digital physical therapy company at nearly $5 billion.

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Telehealth vendor LifeMD reports Q2 results: revenue up 23%, EPS –$0.06 versus –$0.19, missing analyst expectations for both and sending shares down 45%. The company’s weight loss guarantee resulted in higher than expected patient refunds in a highly competitive GLP-1 market. The company’s market cap is $294 million.


Sales

  • Sunnybrook Health Sciences Centre will implement Oracle Health’s EHR, with go-live expected in 2027. I believe their current system is the homegrown SunnyCare, but I don’t know much about it or what they will be implementing from Oracle Health.
  • Duke Health will implement growth planning analytics from Trilliant Health.

People

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Roche-owned Flatiron Health promotes Nathan Hubbard to CEO. He replaces Carolyn Starrett, who will transition to senior advisor. Drugmaker Roche was rumored last year to be seeking a buyer for the cancer software company, which it acquired in 2018 for $1.9 billion.

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UPerform hires Stephanie Lahr, MD (Artisight) as chief medical officer.

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Meera Atkins, MD, MBA (Blue Cross Blue Shield of Minnesota) joins Lyric as chief medical officer.

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Industry veteran and recruiting firm owner Mark Fidler died on July 29 at age 72.


Announcements and Implementations

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OpenAI releases GPT-5 to all users of ChatGPT as its flagship model. The company says that among its broad improvements, GPT-5 provides more accurate answers to health questions and hallucinates less than 2% of the time.

Ascension creates an innovation institute that will vet and implement technologies and innovations that can improve patient care and the clinician experience.

First Databank launches Meducation Bedside Solution, which allows bedside nurses to provide patients with first-dose education using the information in the electronic medication administration record.

Rhapsody announces GA of Envoy, a platform for managing integrations operations.

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The AMA approves a new CPT code for body composition analysis, which will allow the US Army’s Armed Forces Wellness Center to record the discrete results of air displacement plethysmography into the EHR to better monitor body composition and prevent obesity-related conditions.

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Pieces Technologies debuts a phone-based personal assistant that creates an inpatient EHR note from a physician’s voice memo.


Sponsor Updates

  • Netsmart announces that it has been recognized as a Qualified Health Information Network.
  • CliniComp expands its EHR Solution Suite at the VA Hampton Health Care System to the MedSurg unit in just one month.
  • Hospitals under 50 beds indicate an urgency to transition to next-generation EHR replacements, according to Black Book Research, whose latest study highlights HIStalk sponsors Meditech and Altera Digital Health as top future-ready EHR vendors for smaller facilities.
  • The Consulting Report includes Nordic in its “Top Consulting Firms of 2025” list.
  • Health Data Movers sponsors the Northern Ohio HIMSS Charity Golf Classic & Collaboration Summit.
  • Infinx will present at the Idaho HFMA 2025 Summer Conference August 13-15 in McCall.
  • Meditech announces that it has been recognized as a Representative Vendor in the “Gartner Market Guide for Enterprise Electronic Health Records.”

Blog Posts


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

EPtalk by Dr. Jayne 8/7/25

August 7, 2025 Dr. Jayne 1 Comment

One of the hot topics around the virtual physician lounge this week was the opening of the Alice L. Walton School of Medicine in Bentonville, Arkansas. The school is named after its founder, who is an heir to the Walmart fortune.

The initial class of 48 students will be trained in a curriculum that is based on preventive care and a whole-health philosophy. The school is located on Walton family property and borders the Crystal Bridges Museum of American Art, which should provide an excellent diversion when students need time away from studying. Apparently the curriculum also includes a course that incorporates art appreciation as a way of encouraging observational skills and empathy.

Students are expected to perform community service as a way of better understanding those in their care. Other ways the curriculum differs from the standard include a focus on nutrition education, including cooking classes with teach-back sessions to patients, and time spent gardening and working on a teaching farm.

Tuition for the first five graduating classes will be covered by Mrs. Walton, who hopes that graduates will consider practicing in underserved areas. There are certainly some opportunities for service in Arkansas, which has some of the poorest health outcomes in the US.

The lure of free tuition is strong, but students are taking a bit of a gamble attending a school that does not yet have a track record for residency placements or a broad alumni network. Still, the school received over 2,000 applications for the class. Best wishes to these new students, and I look forward to seeing how the curriculum is implemented as the inaugural class progresses.

Another hot topic was a recent JAMA op-ed piece that is titled “When Patients Arrive With Answers.” It covers the evolution from patients arriving with newspaper clippings to bringing in printed results of internet searches and now arriving with AI-generated materials to discuss with their physicians.

One of my colleagues focused on a line in the piece about tools like ChatGPT: “Their confidence implies confidence.” This led to a discussion hallucinations that we have encountered using AI solutions, even in situations where simple fact-based questions are being posed. The author notes that they are now “explaining concepts like overdiagnosis, false positives, or other risks of unnecessary testing.” 

That comment resonated with my colleagues. One noted that she feels that AI is worsening the burnout problem in her primary care practice. She must regularly defend her recommendations against AI-generated suggestions, as well as misinformation that is being provided by TikTok influencers. The author recognizes this, and notes that explaining evidence-based recommendations in contrast with patient requests isn’t a new phenomenon and encourages physicians to “meet them with patience and curiosity.” Given the tight schedules that most physicians face, I’m not sure that’s realistic.

Keeping with the theme of AI, I enjoyed this JAMA Editor’s Note on “Can AI Improve the Cost-Effectiveness of 3D Total-Body Photography?” As someone who has had entirely too many skin biopsies, this immediately caught my attention.

The authors specifically address the idea of photography for patients who are at high risk for melanoma, citing a recent randomized clinical trial published in JAMA Dermatology. The study found that although the intervention resulted in more biopsies, it didn’t increase the number of melanomas that were identified.

Another study that was also published in JAMA Dermatology looked specifically at whether 3D total-body photography is cost-effective. It found that it wasn’t, but posed the idea that with AI enhancements, it could become more financially feasible. For patients who need regular monitoring, however, I guess we’ll just have to stick with “usual care.”

I used a non-medical AI tool this week to help address a question that a family friend posed. When you’re a primary care physician, everyone assumes you know about all facets of medicine. I’m constantly getting questions about radiology reports or lab results because people “don’t want to bother the doctor.” I still find it strange that they’d rather expose their protected health information to someone they don’t know well, who is merely the daughter of a friend, but that’s often how it goes.

I was curious what the patient would have seen had they decided to just use Google or any of the AI tools out there. In this case, both Google and Copilot did a great job explaining “what does pleural based opacity” mean, giving answers that were similar to my own.

The primary difference between the human answer and the AI generated one was in the follow up. Where I said that the patient should follow up with the ordering physician to understand what the term means in context of their clinical picture, both sources recommended further investigation, which most patients would interpret as needing additional testing.

I wasn’t as patient with another person who reached out for medical advice. Someone who I hadn’t seen since high school decided it was a great time to message me via Facebook and ask about various medications versus injections versus surgery for back pain. I have to admit that I took the easy way out by saying “so many factors play into the choice of treatments and it really depends on the patient,” which was as empathetic as I could get at the time.

A few days later, I plugged it into Google to see what it would provide. It did an exhaustive review of the different options and closed with this: “Important note: The choice of treatment depends on the specific nature and severity of the herniated disc, as well as individual patient factors and preferences. It’s crucial to consult with a doctor or pain specialist to determine the most appropriate course of action for your situation.” At least in this situation, I agree 100% with the Google. 

Are you a clinician who has to field medical questions from people who are not your patients? Have you considered outsourcing your advice to AI, especially if it’s outside of your typical scope of practice? Leave a comment or email me.

Email Dr. Jayne.

Morning Headlines 8/7/25

August 6, 2025 Headlines No Comments

Elion Raises $9.3M for Healthcare AI Research and Intelligence Platform

Health tech and AI marketplace operator Elion raises $9.3 million in seed funding.

Cherokee Nation Health Services experiencing outage with patient records system

Cherokee Nation Health Services (OK) reports that its EHR system is down due to a third-party system outage.

Agilon health Reports Second Quarter 2025 Results

Primary care network company Agilon Health shares plummet on the news of its CEO’s departure and disappointing Q2 results, including a 6% decrease in revenue.

Healthcare AI News 8/6/25

News

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OpenAI will improve ChatGPT’s ability to detect signs of mental health issues or emotional stress after reports that it sometimes reinforces user delusions. The company says that AI can feel more personal and responsive than other technologies, which can be problematic to someone who is experiencing mental issues.

Clinicians credit Epic’s AI, which flags keywords in radiology reports, with helping identify lung cancer in a patient who was initially diagnosed with sinus issues.

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Google says that Med-Gemini did not hallucinate when it cited the non-existent term “basilar ganglia” in a research paper, but instead relied on radiology reports for training in which “basal” was often erroneously transcribed as “basilar.”

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A watchdog group finds that ChatGPT will advise teens on how to get drunk or high, hide eating disorders, and write a suicide note.


Business

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Health tech and AI marketplace operator Elion raises $9.3 million in seed funding. The company says that 60% of US health systems have used its service.


Research

Researchers find that LLMs hallucinated 50% to 82% of the time when a single false element — such as a bogus lab result or nonexistent condition – was inserted into simulated clinical notes, warning that “adversarial hallucination” poses a serious risk to real-world AI uses such as clinical decision support.

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Mass General Brigham researchers develop FaceAge, an AI tool that estimates age from facial photos. They found that cancer patients often appear five or more years older than their actual age, with the most aged-looking patients having the lowest odds of survival. They say that doctors already use visual assessments when considering ordering chemotherapy or radiation and the tool will help them quantify it.

A study finds that LLMs can screen EHR data to identify clinical trial candidates but sometimes performs poorly on specific eligibility criteria, leading them to instead score the patient by the percentage of requirements that they meet.


Other

Google DeepMind CEO Demis Hassabis predicts that  AI may eventually take over aspects of diagnosis and decision-making that are typically performed by doctors, but it will never replace nurses because it can’t provide empathy, emotional support, and human connection.


Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 8/6/25

August 5, 2025 Headlines No Comments

Tennessee’s Cookeville Regional Medical Center claimed by Rhysida ransomware gang

The Rhysida ransomware group posts data that it claims to have stolen in a July 13 ransomware attack on Cookeville Regional Medical Center, which is still working to recover from the breach.

Amwell set to continue to enable U.S. Defense Health Agency healthcare teams to deliver connected and seamless in-person and virtual care for the Military Health System (“MHS”)

The DoD extends Amwell’s contract for virtual care technology under the Leidos-led Digital Front Door initiative of MHS Genesis.

Cerebral Acquires Resilience Lab to Scale Proven Model of High Quality, Personalized Care

Online therapy and medication management company Cerebral acquires competitor Resilience Lab.

Hinge Health stock pops 6% after first quarterly report since IPO

Digital physical therapy vendor Hinge Health sees its shares jump on its first quarterly revenue report since its IPO in May.

News 8/6/25

August 5, 2025 News 5 Comments

Top News

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The Rhysida ransomware group posts data that it claims to have stolen in a July 13 ransomware attack on Cookeville Regional Medical Center (TN).

According to the post, the hospital has until August 6 to pay the demanded ransom. Otherwise, the hackers say they will sell the data for $1 million.


Sponsored Events and Resources

None scheduled soon. Contact Lorre to have your resource listed.


Acquisitions, Funding, Business, and Stock

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Healthcare workforce technology company HealthStream reports Q2 results: revenue up 4%, EPS $0.18 vs. $0.14, meeting Wall Street’s expectations for revenue and exceeding those for earnings.

Hims & Hers Health reports Q2 results: revenue up 73%, EPS $0.17 versus $0.06. Revenue dropped substantially as the company complied with FDA requirements to stop selling compounded versions of GLP-1 weight loss drugs in doses that are sold by the patent holder.

Supply chain technology vendor Capsa Healthcare acquires competitor BlueBin.


Sales

  • Jackson Parish Hospital (LA) will implement TruBridge’s Complete Business Office financial operations software.

People

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Experity names Bobby Ghoshal, MBA (ResMed) president and COO.

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Christopher Kodama, MD, MBA (Embright) joins Milliman MedInsight as chief medical officer.

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GLP-1 digital program vendor EMed Population Health hires Linda Yaccarino (X) as CEO.


Announcements and Implementations

The DoD extends Amwell’s contract for virtual care technology under the Leidos-led Digital Front Door initiative of MHS Genesis.

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Epic offers a conference on integrating with its products for vendor and provider developers September 25 in Verona.


Government and Politics

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The California State Treasurer’s Office approves Adventist Health’s issuance of up to $1 billion in tax-exempt bonds to fund its Epic implementation. The 27-hospital health system began posting job notices for the project on LinkedIn last summer.

ASTP/ONC releases the HTI-4 final rule for certified EHRs, which includes updated criteria for electronic prior authorization, electronic prescribing, and real-time prescription benefit information.


Privacy and Security

A California class action lawsuit jury finds that Meta violated the state’s Invasion of Privacy Act  by using data from Flo’s menstrual period tracking app to target ads.


Other

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A study of 28,000 inpatient visits across two hospitals finds that virtual nursing programs helped to reduce the average inpatient length of stay by 7% and readmission rates by 2%.

Astera Health (MN) implements a telehealth NICU program that enables clinicians to virtually connect with specialists at CentraCare – St. Cloud Hospital (MN).


Sponsor Updates

  • CereCore names Richard Barrett senior director of Oracle Health Services.
  • Agfa Healthcare President Nathalie McCaughley will present at the KLAS Research Digital Health Investment Symposium 2025 September 9-10 in Park City, UT.
  • Arcadia will exhibit at the Medicaid Enterprise Systems Conference August 11-14 in Milwaukee.
  • AvaSure will exhibit at Epic UGM August 18-21 in Verona, WI.
  • A new Black Book Research analysis finds that psychiatric hospitals and behavioral health facilities across the US are rapidly modernizing their EHR systems, with Netsmart noted as the top-ranked inpatient behavioral health EHR for customer satisfaction.
  • Censinet releases a new “Risk Never Sleeps” podcast episode titled “Ride the Dragon, Not the Hype: Engineering AI That Works, with Keith Deutsch, a fractional CTO and lifelong tech journeyman.”
  • CloudWave maintains its SOC 2 Type 2 and HIPAA/HITECH compliance.
  • DrFirst will exhibit at the Florida Society of Health-System Pharmacists meeting August 8-10 in Orlando.

Blog Posts


Contacts

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Morning Headlines 8/5/25

August 4, 2025 Headlines No Comments

Skylight Health Launches Value-Based Multispecialty Platform

Multispecialty care coordination and analytics company Skylight Health launches with $13 million in new funding.

Brightstar Capital Partners Acquires Analyte Health, Establishing Platform in Direct-to-Consumer Healthcare

Brightstar Capital Partners acquires Analyte Health, a digital health company specializing in online diagnostic, treatment, and wellness services.

Frazier Healthcare Partners Announces the Sale of Elevate Patient Financial Solutions to Audax Private Equity and Parthenon Capital

Audax Private Equity and Parthenon Capital acquire RCM vendor Elevate Patient Financial Solutions (formerly known as MedData) from Frazier Healthcare Partners.

HealthStream Announces Second Quarter 2025 Results

Healthcare workforce technology company HealthStream reports Q2 results: revenue up 4%, EPS $0.18 vs. $0.14, meeting Wall Street’s expectations for revenue and exceeding those for earnings.

Curbside Consult with Dr. Jayne 8/4/25

August 4, 2025 Dr. Jayne No Comments

I recently had the opportunity to spend some time with a computer engineering student who was looking to learn about healthcare information technology. Specifically, he was curious about the role that clinicians play in the field.

We had some great conversations and the experience was very enjoyable, in large part because few of the discussions centered on AI. He has a particular interest in cybersecurity, so our initial conversations had some fairly deep coverage of the topic. He was interested in learning more about how hospitals and health systems handle the backup and recovery process, particularly when a security incident might have occurred. Based on a couple of his comments, I think I surprised him by being able to provide a deeper discussion of the topic than he expected to hear from a physician. 

It was a good opportunity to explain the field of clinical informatics and how many types of roles we fill. I’m unusual in how much experience I’ve had with infrastructure, architecture, and the nuts and bolts of interoperability. I’ve been fortunate to work with some great engineering and development teams throughout my career, picking up some interesting and unique knowledge along the way. I never thought I’d be able to have conversations about Citrix load balancing or be able to explain the role of transaction log shipping as part of a disaster recovery solution, but you never know where your career is going to take you.

In large part, I learned about those things not because I necessarily wanted to, but because I had to. The first EHR project I was involved in did not go well. A lot of IT folks were techsplaining, which didn’t help me solve the problems that were interfering with my ability to deliver high-quality care.

Although I think that many of them were just talking in their everyday language — similar to how physicians talk among themselves, without trying to leave me out of the conversation — I experienced more than one situation where an IT staff member was treating me in a way that was equivalent to patting me on the head and saying, “Don’t worry about this, little lady.”

After one of those encounters, I decided that I would need to hold my own, so I started doing a lot of reading. I figured if I could learn biochemistry and the complexities of the human nervous system I could certainly learn some of this new language and how all the technology was supposed to be working compared to how it was actually performing in the field.

Thinking about how information access has changed, learning about those domains would be a lot easier now than back in the days when only 5% of physicians were using electronic health records. You couldn’t just pop into your web browser and find articles about implementing systems in hospitals, because we were just getting started. Meaningful Use wasn’t yet a thing, and those of us that were trying to bring up systems were doing it because we thought we could revolutionize patient care, not because someone was making us do it.

Hospitals had electronic laboratory and monitoring systems and of course billing, but computerized order entry wasn’t even on the radar of physicians. Heck, we couldn’t even print patient labels from the computer system at one of my hospitals. They were still using Addressograph cards to add patient information to the paper used for writing daily progress notes.

We went down the internet rabbit hole as I was trying to explain that piece of equipment to my student. I wish I had a picture of the look on his face when I explained how a similar technology was once used to process credit cards at businesses. Apparently you can buy a vintage credit card imprinter machine via various online resale sites, for those of you who miss the very specific noise made when the charge card was pressed under the carbon paper.

That led to a good conversation around the idea that 40 years ago, we had no frame of reference for the technologies that we would be using today. No one would have guessed that we could simply tap our credit cards on a machine to pay, let alone load that credit card information into a palm-sized phone and use it to pay as well. I can’t even imagine how things will work in 40 years, and I hope that when he’s later in his career, he will have the experience of being able to share stories of how things used to be with someone who is just starting out.

We also had some interesting conversations about healthcare in general, and particularly around healthcare finance and how the revenue cycle works. In my opinion, it’s one of the messier aspects of the US healthcare system, and opportunities exist to make it better.

We had a good conversation around how claim adjudication works and why it’s rare in our area to see an organization that is doing real-time claims adjudication. Some of the practices that I go to don’t even collect your co-pay during the office visit, so I can’t imagine what a big shock it would be to use a system like that.

I also ended up teaching him how to read an Explanation of Benefits statement, which I think was an eye-opener, especially for someone who doesn’t have a lot of patient-side experience in his relatively brief adulthood.

I enjoyed learning about some of the non-healthcare work that the engineering student has done as he works towards his degree. Also, the supplemental activities that are available to students that didn’t exist when I was in school. His school has competitive rocketry, drone, and Mars rover teams where students can apply what they’re learning as early as the first semester. We had to wait until our junior year to really have experiential learning opportunities and they certainly weren’t as cool as any of those.

Although I tried to bring healthcare and healthcare technology to life, I’m not sure it’s going to be as cool as some of the other career options that will undoubtedly be available to him, especially if he’s leaning towards cybersecurity and cryptography. He’ll be back next week, and I plan to cover topics including robotics, prosthetics, and human-computer interaction. I might still be able to convince him that healthcare can be cool.

What do you think are the coolest technologies we’re using in healthcare, beyond AI? Leave a comment or email me.

Email Dr. Jayne.

Readers Write: Self-Service in Health IT: More than a Fancy Kiosk

August 4, 2025 Readers Write No Comments

Self-Service in Health IT: More than a Fancy Kiosk
By Sriram Devarakonda

Sriram Devarakonda, MSEE is CTO at Cardamom.

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Self-service first emerged in the consumer space, where it was designed to offer a frictionless, user-controlled experience. Whether buying a soda from a vending machine, ordering a burger at a kiosk, or depositing a check via mobile app, self-service is no longer a novelty — it’s an expectation.

The goal? Empower customers with speed and convenience, while still providing the right guardrails.

In health IT, self-service started gaining traction in the early 1990s, as support demand quickly outpaced available resources. Early implementations focused on handling low-complexity tasks like password resets, login issues, and access to knowledge articles.

Today, self-service goes far beyond troubleshooting. Users expect more sophisticated, cognitive tasks, such as exploring data, generating ad-hoc reports, and deriving meaningful insights, all without having to file a ticket. Yet despite the strategic focus placed on self-service across industries, sustainable, impactful adoption in healthcare remains rare.

What separates organizations that succeed with self-service from those that struggle?

Let’s go back to the burger analogy. Why might a customer avoid using a self-service kiosk?

  • The interface isn’t intuitive.
  • It doesn’t allow for customization (no pickles, extra cheese?).
  • It doesn’t support their preferred payment method.
  • Most importantly: if the kiosk gets the order wrong, that customer probably won’t use it again. If the burger itself is bad, they may never return to the restaurant, which is a different, but equally important, problem.

Now, apply that thinking to self-service reporting in healthcare. The stakes are higher, and the choices are rarely as simple as picking from a preset menu. Success requires more than just implementing a tool. It demands the right mix of people, processes, and technologies to ensure that the information that is being served is accurate, actionable, and tailored to the user.

Here’s what that takes:

A deep understanding of users and use cases.

A care manager may need a quick list of patients for outreach. An ED director may be focused on real-time throughput. These are vastly different needs, both in purpose and in technical complexity. And that’s just two personas. Most healthcare systems support dozens more, each with their own complexities and needs.

Strong data governance

Certified, approved definitions help avoid inconsistent or misleading data. It’s the difference between ordering a Big Mac and ending up with a plain hamburger.

Rigorous validation processes

Just as restaurants test new menu items before launch, healthcare solutions should be reviewed by cross-functional teams — including clinical, technical, and operational experts — to ensure accuracy and trust.

A long-term mindset

Self-service is not a one-and-done implementation. It’s a journey that evolves with user maturity, system capabilities, and data maturity.

Robust user enablement

Even the best tools fall flat without support. Users need training, ongoing coaching, and a clear path for feedback and escalation.

Clear, meaningful measurement

Success should be tracked through real adoption, demonstrated value, and a measurable reduction in support tickets for routine issues.

Accessible, intuitive technology
The best self-service tools are invisible — seamless, simple, and always available when users need them. 

When executed effectively, self-service doesn’t just reduce dependency on IT teams. It empowers frontline users to make faster, more informed decisions. It builds trust. It turns skeptics into advocates.
But success isn’t a matter of flashy platforms. It requires a service-oriented mindset, one that is grounded in empathy, clarity, and commitment to getting it right.

Morning Headlines 8/4/25

August 3, 2025 Headlines No Comments

4D Medical secures $10m strategic investment from Pro Medicus

Visage Imaging parent company Pro Medicus invests $10 million in lung function technology vendor 4DMedical.

ASTP/ONC Rule Creates Prescription Drug Cost Transparency, Eases Administrative Burden, and Speeds Access to Care

ASTP/ONC releases the HTI-4 final rule for certified EHRs, which includes updated criteria for electronic prior authorization, electronic prescribing, and real-time prescription benefit information.

Ultromics Lands $55M Series C to Tackle Undiagnosed Heart Failure at Scale

AI-enhanced heart failure detection company Ultromics raises $55 million from a group of investors that include UPMC Enterprises and UCM Ventures.

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