HIStalk’s Guide to ViVE 2026

Agfa HealthCare

Booth 2203

Contact: Kara Clarke, director or marketing, North America
kara.clarke@agfa.com
978.761.9432

At ViVE 2026, Agfa HealthCare will showcase the latest advancements in its cloud-ready, SaaS-enabled Enterprise Imaging platform, designed to reduce complexity, strengthen interoperability, and elevate both IT performance and the clinician experience. Highlights include its zero-footprint streaming technology for fast, full-fidelity image access anywhere care is delivered; as well as RUBEE workflow orchestration; and embedded, vendor-neutral AI capabilities that streamline operations and support confident clinical decision-making within unified imaging workflows. Global Chief Medical Officer and Global Director of Enterprise Imaging & AI Anjum Ahmed, MBBS, MBA will attend and is available for meetings to discuss clinician-first imaging strategy, AI in practice, and the evolving role of enterprise imaging in connected care environments.

Altera Digital Health

Meeting Cube 350

Contact: Heewon Shin, segment marketing manager
heewon.shin@alterahealth.com

A global healthcare IT leader, Altera Digital Health develops and elevates technology to bring next-level healthcare within reach. Altera’s approach to our solutions is changing the way healthcare is delivered. We see the summit of what healthcare can be, but rather than total transformation, we’re focused on helping organizations take the steps they need to get there.    

At ViVE, we’re excited to showcase how Altera is addressing the top challenges healthcare providers and payers are facing today by enabling interoperability and data-sharing, strengthening financial stability, and leveraging AI to help alleviate clinical and administrative burden. Stop by our meeting cube (#350) to meet with our experts and learn more about how Altera can help you deliver next-level care. Click here to schedule a meeting. For more, visit www.alterahealth.com.

Arcadia

To arrange a meeting, visit https://arcadia.io/resources/vive-2026.

Join Arcadia at ViVE 2026 as healthcare leaders, policymakers, and innovators come together to shape the future of digital health. As the industry accelerates toward true interoperability and consumer-grade digital experiences, Arcadia is helping organizations turn connected data into real progress — reducing friction, improving outcomes, and empowering patients at scale.   

Arcadia Chief Strategy Officer Aneesh Chopra will moderate a discussion with CMS’ Amy Gleason titled “How CMS Is Modernizing Healthcare” on Tuesday, February 24 from 11:40am–12:00pm on the West Coast Stage. CMS’ healthcare technology push has moved quickly from announcement to execution. Following the launch of its White House-backed Health Tech Ecosystem initiative — and early commitments from more than 60 major health and technology organizations — CMS is now calling on the industry to deliver real progress toward a truly patient-centric digital ecosystem in early 2026. This session explores how a voluntary, standards-based alliance — paired with CMS’ broader interoperability push — aims to unlock seamless data sharing, consumer-grade digital tools, and patient-facing applications focused on chronic disease management, digital-first navigation, and streamlined check-in. The ultimate question: can this effort finally reduce administrative burden and deliver on healthcare technology’s long-promised potential to empower patients?

Artera

Booth V-835

Contact: Adrianna Hosford, chief communications officer and head of marketing
adrianna.hosford@artera.io
833.234.9355

Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey – from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed.   

2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io |   

Join us at ViVE to experience our fully autonomous AI Agents in action. We’ll demonstrate how these agents manage a range of complex workflows (scheduling, FAQ resolution, appointment management, and more) to reduce staff burden and improve the patient experience. Stop by our booth to connect with our experts and explore strategies for optimizing patient access, implementing AI-driven patient communication, and much more. Plus, receive a $25 Amazon gift card when you schedule and attend a meeting with an Artera team member. As an added bonus, you’ll be entered to win an iPad Pro in our post-event raffle. Schedule a meeting with our team here.

Cardamom

Contact Adam Dial to arrange a meeting.

Contact: Adam Dial, chief customer officer
adam@cardamom.health
608.469.6154

Cardamom is a minority-owned, technology-forward health IT professional services company serving healthcare providers, payers, and health IT organizations. With a team-based, AI- and automation-first approach focused on committed outcomes, Cardamom helps customers more effectively use data, analytics, AI, and applications to improve care quality, reduce costs, and enhance patient and provider experiences. Cardamom is also committed to growing industry talent by hiring high-potential team members without prior health IT experience and providing comprehensive training and mentorship to deliver industry-leading results. For more about Cardamom, visit https://cardamom.health.   

Team Cardamom is excited to attend ViVE! Join us and Vitea for cocktails and appetizers on Monday, February 23 from 6:00-8:00pm in the Pico Boardroom (7th floor) at the Moxy Hotel. We can’t wait to connect!

CereCore

Booth 1154 in the Club CHIME Lounge

Contact: Phil Sobol, CCO
Phil.Sobol@CereCore.net
615.344.4169

CereCore works behind the scenes to empower hospitals and health systems with IT services around the nation and globe. Looking for IT and application support, technical professional and managed services, strategic IT consulting and advisory services, or EHR consulting? Let’s meet so we can help you find EHR experts to maximize your investment, tap into support desk solutions that will result in happier users and providers, supplement your technical and support teams, and connect you with the right talent so you can better manage IT operations. Find meaningful change with CereCore’s healthcare IT managed services. See you in the Club CHIME Lounge at ViVE26.

Clearsense

Booth 1741

Contact: Kära Freeman, senior director, revenue operations
kfreeman@clearsense.com
612.747.2134

Gartner’s “2026 CIO and Technology Executive Survey” shows cost optimization is the number one priority shaping CIO objectives over the next two years.

Join us live on the Palm Stage at ViVE on Monday, February 23 at 4:30pm for the CHIME-curated case study panel, “IT Cost Optimization and Enterprise Strategy.” This featured session brings together Clearsense CEO Jason Rose with Trinity Health Chief IT Strategy Officer Mike Prokic and CTO and VP of Product Engineering Nick O’Connor for a candid discussion on how application decommissioning can be transformed into a scalable financial strategy. Trinity Health will share its roadmap for eliminating nearly $80 million in recurring operating expenses, offering a practical blueprint for any health system looking to drive cost optimization while protecting its workforce — without compromising patient care.

Clearsense will also be available for one-on-one discussions throughout the event. For health systems looking to reduce financial waste, manage merger-related complexity, or advance digital transformation initiatives, this is an opportunity to explore one of the most powerful — and underused — levers available to health systems today.

Visit us at booth 1741 or schedule a meeting in advance using our booking link.

About Clearsense
Clearsense is a healthcare data-enablement platform designed to help health systems optimize operating costs while revitalizing access to data. The 1Clearsense Platform enables large-scale decommissioning of redundant legacy applications using a disciplined, assembly line–style approach that prioritizes speed and cost impact. By retiring legacy systems while preserving access to historical data through active archiving, Clearsense helps organizations eliminate ongoing costs tied to licensing, infrastructure, and support while establishing a stronger data foundation for analytics, AI, and research. Learn more at clearsense.com.

Clearwater

Booth 618 in the Cybersecurity Zone

Contact: Lisa Munro, director of marketing
lisa.munro@clearwatersecurity.com
205.767.9141

Clearwater is healthcare’s largest pure play cybersecurity and compliance firm helping organizations across the healthcare ecosystem move to a more secure, compliant, and resilient state so they can achieve their missions. We provide a deep pool of experts across a broad range of cybersecurity, privacy, and compliance domains; purpose-built software that enables efficient identification and management of cybersecurity and compliance risks; managed cloud services; and a 24/7 Security Operations Center with managed threat detection and response capabilities.   

Visit us in the Cybersecurity Zone to experience our latest innovations and connect with our team about the future of cybersecurity, data integrity, and digital resilience in healthcare. Be sure to catch our presentations in the Cybersecurity Data Innovation theater:    

Wearing Two Hats: A CIO/CISO Case Study in Cyber Resilience (Monday, February 23, 1:35-1:55pm) 
When ransomware struck and key security leaders departed, Enloe Health faced the reality many community hospitals know well –  limited resources, expanding risk, and one leader wearing multiple hats. In this candid discussion, Enloe Health’s CIO and CISO will share how the organization rebuilt its cybersecurity program, regained leadership trust, and strengthened resilience without overextending staff. Attendees will walk away with practical insights for navigating cyber incidents, staffing constraints, and executive accountability in small-to-mid-sized healthcare environments.   

When the Cloud Becomes the Attack Surface (Tuesday, February 24, 10:05-10:25am) 
Healthcare organizations are moving fast to the cloud, but security models haven’t always kept pace. In this fireside chat, a healthcare cloud security architect and healthcare security leader will unpack the most common cloud misconfigurations, identity mistakes, and visibility gaps hospitals encounter and why they’re so hard to detect. Attendees will leave with a clearer understanding of how to manage cloud risk across complex, multi-cloud environments without overwhelming internal teams.

Clinical Architecture

Booth 1241

Contact: Marck DuBois, chief revenue officer
marck_dubois@clinicalarchitecture.com
317.580.8400

Meaningful outcomes start with high-quality data. Our data quality solutions give you the ability to objectively assess and improve patient information, normalize and uplift data, and transform message formats. Visit booth 1241 to learn more about the PIQXL Gateway, our implementation of the PIQI framework, which allows you to measure the quality of patient information and pinpoint the root cause of issues for improvement.

EFax by Consensus Cloud Solutions

Booth 1918

Contact: Alyssa Stephens, events
alyssa.stephens@consensus.com
844.804.1234

Visit the EFax by Consensus Cloud Solutions booth at ViVE to see how we’re turning healthcare’s biggest data bottleneck into your greatest clinical advantage. We’re going far beyond traditional faxing by using AI, NLP, and machine learning to transform static, unstructured documents into structured, HL7-ready data. Don’t let critical patient insights stay trapped in digital scans — learn how our automated data extraction slashes administrative burden, accelerates treatment, and drives revenue for providers and payers alike. Stop by booth 1918 for a free latte and watch a live demo of your data in motion to see why the future of the continuum of care is no longer unstructured.

CTG

Booth 1125 & Booth 318 in the Cybersecurity Zone

Contact: Sarah Blafer, marketing team lead, demand generation
Sarah.Blafer@ctg.com
860.942.2180

CTG, a Cegeka company, delivers IT and business solutions that enhance digital agility. Over the last 35-plus years, we’ve supported more than 1,000 healthcare organizations, empowering them to modernize systems, improve performance, and advance digital initiatives with innovative services and technologies. Our expertise spans EHR implementation and managed services, cybersecurity, ERP, cloud, infrastructure, IT/application support, and clinical optimization. Visit CTG at booths 1125 and 318 to learn more.

Divurgent

Club CHIME

Contact: Danny Arnold, EVP of growth and strategy
Danny.Arnold@divurgent.com
518.495.2594

Divurgent is a full-service, healthcare-focused/HIT consulting firm led by people you actually want to work with. We’re one of the only firms out there that has your back for the whole journey. We can help you select an EHR or tool, implement it, staff it, bring you live, optimize it, and more. Three-hundred sixty degrees. Most of our focus is on EHRs, but we do much more than that. We think beyond the system and below the surface. Think workflow, digital strategy, operational readiness, change management and more. Sure, we can help augment your talent or get boots on the ground, but we’re most excited by helping you solve your most complex challenges. Our consultants have worked for health systems, so they’ve been in your shoes and understand operations and clinical demands. Give us a problem and we’ll solve it together. And before we do any of that, we listen.

Ellkay

Booth 1516

Contact: Morgan Hassell, marketing director of communications
morgan.hassell@ELLKAY.com
602.663.0529

Ellkay is a trusted healthcare data enablement partner helping payers, providers, labs, and health IT companies simplify interoperability and build AI-ready data foundations. Through our modern platform and deep healthcare expertise, we help organizations connect, manage, and optimize data across their ecosystem — without adding complexity.   

At ViVE, meet with Team Ellkay to learn how we help organizations:

• Streamline workflows and reduce operational friction.
• Simplify data exchange across systems, partners, and networks.
• Build scalable, secure data strategies that support innovation.   

Why stop by? If you’re navigating fragmented data, legacy systems, or growing interoperability demands, Ellkay brings both the technology and the expertise to help you move faster with confidence.   

Special Events 
Join us for Happy Hour at booth 1516 — both days! Stop by to connect with our team, enjoy a drink, and see how Ellkay is powering seamless interoperability behind the scenes.

Want to plan ahead? Set some time with us here. Let’s connect — and raise a glass to better healthcare data.

Elsevier’s ClinicalKey AI

Booth 1041 in the AI @ ViVE Zone

Contact: Meg Maguire, events manager
m.maguire@elsevier.com

Discover how ClinicalKey AI can support clinical decision-making at the point of care. Visit booth 1041 in the AI @ ViVE Zone and join our expert speaker session. Physician Executive Claudine Lott, MD will present on implementing AI at scale on Monday, February 23, and CTO Rhett Alden will present on API-enabled AI content integration on Tuesday, February 24. See how trusted content and AI can streamline workflows and elevate patient care.

Five9

Booth 2049

Contact: Roni Jamesmeyer, senior healthcare marketing manager
roni.jamesmeyer@five9.com
972.768.6554

Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the cloud contact center space. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX. For more information, visit www.five9.com.

Fortified Health Security

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Booth 1347

Contact: Rachel Bryant, marketing coordinator
rbryant@fortifiedhealthsecurity.com
904.316.3310

Join Fortified Health Security at ViVE 2026 to explore the latest in digital health innovation, cybersecurity, and healthcare transformation. Fortified is built for healthcare, offering tailored solutions to help you address your unique challenges, navigate the ever-changing legislative landscape, and working alongside you to create a stronger cybersecurity posture.   

Connect with our team at booth 1347. Set up a meeting ahead of time by emailing connect@fortifiedhealthsecurity.com. Join us at one of our events on Monday, February 23, when we will host an exclusive reception at the Grammy Museum, followed by a Nightcap in the City of Angels at the Moxy hotel. Get all the details to secure your spot here: https://fortifiedhealthsecurity.com/event/vive26/. We look forward to seeing you in Los Angeles!

Get-to-Market Health

Contact Steve Shihadeh to arrange a meeting

Contact: Steve Shihadeh, founder and CEO
steve@gettomarkethealth.net

We partner with healthcare technology leaders to accelerate growth, strengthen go-to-market execution, and build lasting customer relationships. Whether navigating post-investment expansion or launching new solutions, GTMH helps companies market, sell, and scale in ways that drive sustainable success. “Driving Growth in Healthcare Technology”

Health Data Movers

Contact Brooke Foster to arrange a meeting.

Contact: Brooke Foster, marketing coordinator
Brooke@HealthDataMovers.com
847.404.0326

Health Data Movers (HDM) is a healthcare technology services firm. We are trusted partners to healthcare organizations, biotechnology companies, and digital health enterprises through our services – data management, integration, project management, and clinical and business applications. We are the smart choice for creating unique solutions that empower patients and providers by unleashing the potential of healthcare data and technology.

Find us at our focus group, “Conversions without Chaos: Strategic Planning for High Stakes Healthcare Data Migration,” on Sunday, February 22 at 4:15pm.

Join Health Data Movers and CitiusTech on Tuesday, February 24 from 6:00-9:00pm for Data & Drinks After Dark at ViVE! RSVP here, space is limited!       

We Make IT Happen! Visit www.healthdatamovers.com.

Impact Advisors

Contact John Stanley to arrange a meeting.

Contact John Stanley, chief growth officer
john.stanley@impact-advisors.com
562.243.4937

Impact Advisors is a leading healthcare management consulting firm committed to solving the industry’s emerging and evolving challenges through tech-enabled operations performance improvement. Our high-performing team of clinical, financial, operations, and technology experts collaborate to architect quality solutions and deliver measurable value for our clients. We are the most awarded consulting firm in healthcare, with services recognized among Best in KLAS for 18 consecutive years and a culture deemed a “Best Place to Work” by Modern Healthcare for 16 years.

Lincata

Booth 2206

Contact: Adam DeRocher, chief revenue officer
adam.derocher@lincata.com
712.541.9132

Lincata’s Bedside Operating System (OS) transforms hospital televisions into digital experience tools that launch MyChart Bedside TV directly in-room. It’s simple. LincTV, coupled with MyChart Bedside TV, existing TV screens, cameras, microphones and other equipment, enables health systems to create the foundation for smart room capabilities and virtual care. LincTV consists of a proprietary set top box and purpose-built MDM, which provides flexibility, scalability, security, and ease of deployment.

Med Tech Solutions

Contact Kaitlyn Nelson to arrange a meeting.

Contact: Kaitlyn Nelson, director of account solutions and development
knelson@medtechsolutions.com

Stoltenberg Consulting, a leading healthcare technology consulting firm and proud Med Tech Solutions (MTS) brand, helps hospitals and health systems maximize the value of their EHR systems. With deep clinical and financial module expertise across Epic, Oracle Cerner, Meditech, NextGen, eClinicalWorks, and Veradigm, Stoltenberg’s EHR-certified consultants bring an average of 15+ years of real-world hospital experience to every engagement. Earning 3x Best in KLAS recognition for Partial IT Outsourcing, Stoltenberg specializes in EHR implementation, managed services including help desk and legacy system support, go-live command centers and ATE support, and flexible staffing solutions. Focused on reducing EHR burden, lowering support costs, and improving clinician and patient experience, Stoltenberg partners with healthcare organizations nationwide to drive meaningful, measurable outcomes for EHR improvement. No matter where you are in your EHR journey, partner with Stoltenberg and the MTS family of brands to help you make the most of your technology investment.

Director of Account Solutions and Development Kaitlyn Nelson and Chief Client Officer Imran Siddiqui will be on site at ViVE26. Please submit meeting requests here.

Medicomp Systems

Booth 2329

Contact: James Aita, director of business development and strategy
info@medicomp.com
703.803.8080

Medicomp delivers the industry’s only physician-curated universal data foundation, transforming healthcare data into trusted intelligence through its evidence-based Clinical Intelligence Engine, Quippe. Quippe connects information across domains, normalizes every input, and validates AI outputs to ensure accurate, interoperable insights at the point of care — fueling innovation, improving accuracy, and unlocking the full value of clinical data.

Medicomp will be showcasing entirely new functionality that streamlines clinical workflow, combining technologies like ambient listening, natural language processing (NLP), Model Context Protocol (MCP), and leveraging its universal data foundation and knowledge graph to deliver the efficient, intelligent clinical workspace that clinicians have been craving. 

The gap between data and understanding is probably costing you – in denied claims, compliance penalties, technology ROI, clinician burnout, and patient safety risks.

Stop by the Medicomp booth to learn how your systems can benefit from:

• Clinically validated LLM outputs.
• Diagnostic intelligence that understands context, is evidence-based, and makes disparate data computable.
• Clinical grade agents based on a universal data foundation.

Solve the data reliability problem with diagnostically intelligent clinical data solutions.

To learn more, visit Medicomp.com.

Meditech

Booth 1436

Contact: Rachel Wilkes, associate VP of marketing
rwilkes@meditech.com
781.774.4555

Join Meditech in booth 1436 as we showcase how the latest evolution of the Expanse EHR is helping healthcare organizations thrive. Built on a secure, cloud-native platform, Expanse provides the technological infrastructure necessary to help organizations balance clinical excellence with long-term financial sustainability.

Meditech will spotlight Expanse’s intelligent EHR tools that minimize cognitive strain, boost satisfaction, foster loyalty, and improve health outcomes. Key features include AI tools that function as intelligent collaborators, interoperability solutions like Meditech’s nationwide Traverse Exchange network for seamless data integration and consolidation, and patient empowerment tools like MyHealth patient portal’s AI-assistant that supports active patient participation.

Hear from the leaders defining the future of health IT. Meditech and customer executives will lead several high impact discussions at ViVE 2026, including:

• Fueling Rural Transformation panel discussion with Meditech EVP and COO Helen Waters.
• EHR Maturity Moment panel discussion with Meditech EVP and COO Helen Waters.
• The Supply & Demand for Patient Data featuring Meditech Senior Director of Interoperability Mike Cordeiro
• When Small Gets Tough: Digital Health in Resource -Thin Environments with panelists Wooster Community Hospital Health System VP and CIO of Information Systems Eric Gasser and Meditech Chief Marketing and Nursing Executive Cath Turner, MBA, RN-BC.
• How AI Fixed a Hidden Fax Drain on Staff Time featuring Northfield Hospital and Clinics Manager of Information Technology Debbie Oathoudt.

Meditech invites guests to an in-booth networking reception on Monday, February 23, from 4:45-5:45 pm in booth 1436. Learn more about Meditech’s presence at ViVE by visiting its event page.

MRO

Booth V-330

Contact: Brad Hawkins, VP of payer solutions
BHawkins@mrocorp.com
601.405.2470

MRO is “The Single Source for Smarter Data” – driving a new era of clinical data intelligence where data is connected, structured, and transformed into actionable insights. The result – confident decisions, operational precision, accelerated research, and most importantly, better patient care. This innovative model for clinical data management is built for speed and scale, combining FHIR-native connectivity, deep clinical expertise, and advanced automation to turn a fragmented healthcare ecosystem into a connected pathway where every data point delivers impact. The outcome is a faster, smarter, more secure platform for managing enterprise clinical data that drives better outcomes and creates revenue-generating opportunities for our client partners, while enhancing security, compliance, and clinical integrity. With 24 years of trusted solutions and partnerships, MRO knows that a stronger healthcare ecosystem begins with smarter data, leading to data-driven decisions and better performance. Learn more at www.mrocorp.com.

Nordic

Meeting Room 547

Contact: Rebecca Whaley, SVP of marketing
Rebecca.Whaley@NordicGlobal.com

Navigating the flux of the healthcare landscape takes a seasoned partner who can envision technology’s role in your organization’s success and execute the right plan.

With a singular focus on healthcare and proven experience, Nordic understands the big picture and is ready to take on your toughest technology and business challenges.

Connect with us at meeting room 547 to discuss our end-to-end solutions and how they can help you solve for today and tomorrow. Reserve your spot!

Nordic is also proud to sponsor CHIME’s ViVE Welcome Reception for CHIME members. Connect with members of our team on Sunday, February 22, from 5:30-7:00pm at the JW Marriott Los Angeles.

Learn more about what Nordic is doing at ViVE 2026 here.

Optimum Healthcare IT

Booth 2202

Contact: Larry Kaiser, CMO
lkaiser@optimumhit.com

Optimum Healthcare IT is a Best in KLAS healthcare IT digital transformation and consulting firm based in Jacksonville Beach, Florida. Optimum’s comprehensive service offerings include Enterprise Application Services, Digital Transformation, and Workforce Management, which features our Optimum CareerPath skill development program. Backed by a leadership team with extensive expertise, we deliver tailored healthcare consulting solutions to diverse organizations.   

Optimum Healthcare IT has the right pit crew at the right time for your organization. We prepare you for the track and keep you on the track with each of our specialized crew members. You have desired and required outcomes; we make sure you meet them.    

Make a Pit Stop at:  

• Booth 2202  
• CHIME Stage on February 24 at 3:30pm – From Tune-Up to Top Speed: How 2 Major Health Systems Achieved Cloud Success 
• Sunset Stage on February 25 at 9:25am – Reducing Clinician and IT Burden with Just One Click

PerfectServe

Booth 1665

Contact: Jenn Corcoran, senior marketing manager
jcorcoran@perfectserve.com
802.379.5352

Struggling with after-hours coverage, missed handoffs, or “who’s on call?” confusion? At ViVE, PerfectServe is offering complimentary 15-minute workflow reviews for healthcare leaders who want to identify gaps in their communication and scheduling processes – and leave with clear, practical next steps. In 15 minutes, we’ll: 

• Walk through any visitor’s current communication and scheduling workflow. 
• Identify failure points that create delays, burnout, or risk. 
• Highlight opportunities to simplify, automate, or integrate with the EHR. 
• Share how peers are addressing similar challenges.   

Visitors will leave with a clearer picture of where things break down, practical ideas to take back to teammates, and a benchmarked perspective from other health systems.   

Who should book time? This is ideal for CMOs, CIOs, and COOs; clinical operations leaders; IT leaders responsible for clinical communication; physician and nursing leadership; and scheduling managers. Book a review here.

Why PerfectServe?
PerfectServe helps health systems accelerate speed to care by bringing communication and scheduling into a single, EHR-integrated platform. We help organizations create a single source of truth for staff scheduling; enable secure, role-based care team communication; power a reliable clinical contact center; and, finally, answer, with confidence, “Who’s on call right now?”

Praia Health

Contact Scott North to arrange a meeting.

Contact: Scott North, VP of partnerships
scott.north@praiahealth.com

Praia Health is the patient experience orchestration platform for health systems. We help health systems attract, engage, and retain patients by supercharging their portals and digital tools with seamless, personalized journeys in one platform. The result is higher retention, lower costs, and measurable ROI.

Sonifi Health

Viosk 2136

Contact: Jared Allen, SVP of sales
jallen@sonifihealth.com
801.386.1450

Sonifi Health provides industry-leading, interactive patient engagement technology proven to improve patient outcomes and staff productivity. The EHR-integrated platform is designed to anticipate the needs of patients and clinicians, infusing the principles of hospitality into care experiences. As part of Sonifi Solutions, Inc., the company supports more than 300 million end-user experiences annually. Learn more at sonifihealth.com.

TeamBuilder

Booth 1667

Contact: Taylor Bockweg, VP of sales
taylor@teambuilder.io

TeamBuilder is the Operational Intelligence platform for healthcare scheduling, purpose-built for ambulatory care. Traditional scheduling tools rely on static rules, staffing ratios, or forecast-only models that fail to reflect how care is actually delivered. TeamBuilder takes a fundamentally different approach. Its intelligence evaluates multiple operational signals — including appointment complexity, provider mix, staffing capabilities, throughput constraints, and available clinical space — to understand true demand and capacity. By modeling supply as capability rather than headcount and continuously re-optimizing as conditions change, TeamBuilder enables predictive scheduling for both staff and space. This allows healthcare organizations to move from reactive schedule management to proactive operational planning. The result is clearer visibility into capacity, improved access, and reduced labor inefficiency across clinics, specialties, and regions.

Morning Headlines 2/20/26

UMMC suspends some services after cyberattack

University of Mississippi Medical Center closes all of its clinics following a Thursday cyberattack that kept users out of Epic and other systems.

Exa Capital Acquires Clinical Workforce Management Platform StaffReady

Investment firm Exa Capital acquires clinical workforce management software vendor StaffReady.

Hims & Hers Announces Agreement to Acquire Eucalyptus, Accelerating Its Vision to Become the Leading Global Consumer Health Platform

Hims & Hers will acquire Australia-based online clinic operator Eucalyptus for $1.15 billion.

News 2/20/26

Top News

University of Mississippi Medical Center closes all of its clinics following a Thursday cyberattack that kept users out of Epic and other systems.

HIStalk Announcements and Requests

Here’s a two-question quiz: (a) is your company participating in HIMSS26?; and (b) does it sponsor HIStalk? If both answers are yes, then complete this form to describe your participation and I’ll include it in my online guide. If B is a no, then contact Lorre because you are spending three expensive HIMSS days wooing non-decision-makers who are trolling for swag ands soiree invitations, but you’re missing the inexpensive opportunity to catch the attention of the actual decision-makers who frequent HIStalk all year.

Dr. Jayne’s latest post references this earworm of a song, which now has me hooked. I also learned that  longtime HIStalkapalooza contributor Bonny Roberts recently joined the company, CognomIQ, as VP of customer success.

Sponsored Events and Resources

Publication: HIStalk’s Guide to ViVE 2026 lists the activities of sponsors at the conference.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

A Boston Globe article calls the former Steward Health Care hospitals that other systems acquired “the fixer-upper from hell,” as new owners discover hidden financial problems, deteriorating facilities, and deeper-than-expected operating losses. Boston Medical Center will spend $80 million to replace Steward’s EHR, which it says is so dysfunctional that it struggles to get paid, while Brown University Health spent “tens of millions of dollars” just to operate the system and prepare to replace it. Steward implemented Meditech Expanse in 18 hospitals in 2022 and used Athenahealth for ambulatory care.

Investment firm Exa Capital acquires clinical workforce management software vendor StaffReady. The buy-and-hold enterprise software company also owns human service EHR vendor PrecisionCare.

Hims & Hers will acquire Australia-based online clinic operator Eucalyptus for $1.15 billion.

People

Healthmonix hires Pierre Menard (Trella Health) as CTO.

Announcements and Implementations

HIMSS President and CEO Hal Wolf appears on the short-form, pay-to-play TV program “Viewpoint with Dennis Quaid” to promote AI in what comes across as a self-congratulatory infomercial. Past episodes have highlighted wineries, a cruise line, and casinos. The show wins awards, at least the kind where you attach your check to your self-nomination with full expectation of “winning.” Quaid delivered the keynote at HIMSS09, speaking about patient safety after a Cedars-Sinai medication error nearly killed his newborn twins. He later settled with Cedars and Baxter, which sold the 10,000-unit heparin vial and 100-unit Hep-Lock that hospital staff mixed up because they violated hospital policy that requires pharmacist verification. HIMSS gave a $10,000 donation to Quaid’s patient safety foundation, which accomplished nothing as far as I can tell, merged with another organization within a year, and was later sold to a for-profit college.

Government and Politics

An Indiana otolaryngologist is sentenced to 97 months in federal prison for billing Medicare and private insurance $50 million for balloon sinuplasty procedures that she hadn’t actually performed, which netted her $20 million that she now has to repay.

Sponsor Updates

• AdvancedMD launches a new release that includes an ambient listening tool, presenting suggested action items from patient transcripts, managing PBM requests, enhanced appointment scheduling and cancellation, and AI-driven analysis.
• Tegria releases a new report titled “The Access-Driven Enterprise: How Health Systems Are Defining, Enabling, and Advancing Access Strategy.”
• Findhelp publishes a new case study titled “How Essentia Health Increased Patient Trust by 66% with Findhelp.”
• Jason Peterson, MBA, MS (Tegria) joins Canopii Collaborative as AVP of client partnerships.
• The Validation Institute names Judi Health a Health Value Award winner in Pharmacy Benefit Management.
• Medicomp Systems releases a new “Tell Me Where HIT Hurts” podcast episode featuring Civitas Networks for Health CEO Jolie Ritzo.
• Fortified Health Security announces TPRM with VendorIQ, a third-party risk management solution that helps healthcare organizations assess and track vendor cybersecurity risk.
• Meditech congratulates customer Ontario Shores Centre for Mental Health Sciences on winning its second HIMSS Davies Award.

Blog Posts

• Building a foundation of trust: How responsible AI is built (Altera Digital Health)
• 20 Risk adjustment software vendors to consider in 2026 (Arcadia)
• Beyond the counter: Pharmacy teams can impact care delivery (Wolters Kluwer Health)
• The Denial-Free Revenue Cycle: Tools and Tactics to Keep Costs in Check (FinThrive)
• Why Healthcare Third-Party Risk Management (TPRM) Must Change (Fortified Health Security)
• Preparedness in Ambulatory Healthcare: Are Your IT Systems Ready for What’s Next? (HCTec)
• How a Leading Cancer Center Achieved $122 Million in Revenue Optimization in Eight Months: A Revenue Integrity–Driven Success Story (Impact Advisors)
• A collaborative path to improving maternal health through meaningful connections (Meditech)
• Oracle Cerner Staffing Resource Guide: Tackling 8 Key Cerner Support Problems Amid Ongoing EHR Market Movement (Med Tech Solutions)
• Achieving the real ROI of AI: 5 takeaways for clinical, financial, and VBC success in 2026 (Navina)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
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Sponsorship information.
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EPtalk by Dr. Jayne 2/19/26

Clinical Informatics is a broad specialty. But depending on our job roles, we sometimes only get to work in a handful of its domains.

I’ve always enjoyed public health informatics work and being able to identify opportunities where we can make changes that help thousands of patients and families. Pregnancy continues to carry higher risks in the US than in other developed countries. I recently ran across the Baby2Home app that is designed as “a one-stop platform supporting perinatal families through an evidence-based collaborative care model.”

The tool includes mental health screening, access to stress management resources, and connectivity to care managers for support. It also offers the ability to track infant-related parameters such as feeding, sleeping, diaper changes, growth, and vaccinations.

Researchers tested the tool during a multi-year study that ended in 2025, with 642 first-time parents randomized to receive either typical postpartum care or typical care plus the app. Members of the intervention group had improved mental and physical health scores and were more confident in their parenting skills compared to those in the control group. The data was presented at the Society for Maternal-Fetal Medicine meeting on February 11. Although the tool is currently investigational, I found it compelling and will be watching to see what happens next.

Speaking of companies I’m following, I was delighted to see a recent LinkedIn post containing a video from the folks at CognomIQ. The peppy beat perfectly channels their call for organizations to “Drain that stagnant swamp of a 1990s data lake.” The post says, “We’re not mincing words or hiding behind flowery rhetoric.” They weren’t kidding, since they call out several prominent vendors by name.

The snappy chorus of “Healthcare data sucks, you can’t dress it up” had me rolling. So did, “We build the board a house of glass and pray the question’s never asked.” All of us have been there, but few are willing to become a lightning rod by saying it out loud. Props to the team that created this campaign. I’ll see you on the dance floor.

From Captain Incredulous: “Re: LinkedIn. In a moment of weakness, I accepted a LinkedIn request from a friend of a friend. Within 24 hours, my new connection emailed me at my work address. He asked me to introduce him to a well-known CEO in my network and advocate for a partnership meeting. He even went as far as to suggest a draft email for me to use. He has now sent three emails about this issue.”

The reader shared the email thread, and it is certainly presumptuous. Additionally, I found some irony that the reader failed to notice: the draft email included mentions of how the author’s company could help the CEO at his previous employer rather than his current one. Putting myself in the reader’s shoes and knowing the CEO in question, I would definitely mention it to him, if only for a chuckle.

My inbox is bursting with cold email outreach efforts asking to connect at ViVE next week. Colleagues are receiving similar messages from startups that are desperate to meet. Most use words like synergy, partnership, and collaboration. Of those in my inbox, many include the salutation “Hey.” I know ViVE is the hip cool cousin of the conference scene, but it still feels unprofessional to me.

My favorite request just said, “I will be attending VIBE and connecting with people across the healthcare space” without stating the requester’s company or why it might be relevant to me. The misspelling of the conference name captured my attention, but I’m still not going to book a meeting.

From Jimmy the Greek: “Re: AI answers that are obviously incorrect. Check out this thread, where I asked whether I should walk or drive to the car wash.” AI recommended walking if the user didn’t mind exercise and if the weather was decent. It suggested driving if short on time or if the route isn’t pedestrian friendly. It completely missed out on the fact that the car would not be at the car wash if the user walked. It confidently stated that “walking is the more elegant move,” unless the car wash was of a certain configuration. It concluded by asking the user to specify what kind of car wash was involved so it could “pick the smoothest plan.”

The average healthcare IT team consumes a large volume of caffeinated beverages, so this article in the Journal of the American Medical Association caught my eye. The authors investigated whether long-term consumption of coffee and tea is associated with dementia risk and cognitive function. The study was large, with 132,000 participants and up to 43 years of follow up. The findings showed that, “Greater consumption of caffeinated coffee and tea was associated with lower risk of dementia and modestly better cognitive function, with the most pronounced association at moderate intake levels.” No similar association was observed with decaffeinated coffee.

Study participants were healthcare workers. Females were drawn from the Nurses’ Health Study and males from the Health Professionals Follow-up Study. Data was collected every two to four years using a food frequency questionnaire.

As we all know, correlation does not imply causation. One should also be cautious about extrapolating these findings to non-healthcare workers since many of us have other behaviors that might not be typical. A shout-out to all the emergency department workers out there who have disordered eating habits, disrupted sleep, and fond memories of colleagues sneaking out through the ED doors to smoke cigarettes before returning upstairs to counsel patients about smoking cessation.

I’m a stickler for starting meetings on time to be respectful of those who are punctual. I’ve been fortunate to work in organizations that use the 25/55 meeting scheduling paradigm, which gives people five minutes to transition between calls or meetings. I’ve seen how it can help more meetings start on time.

Even without a back-to-back meeting schedule, some people are habitually late. During a recent discussion on meeting management, a colleague shared an article about people who arrive late and the causes. Although some people may be overscheduled or previous meetings might end late, there is also the phenomenon of “time blindness,” in which people are unable to identify how long an activity might take or to understand how much time has passed.

People might also arrive late if they don’t want to engage in pre-meeting banter. I’ll admit that I haven’t thought much about that. Starting on time reduces the available time for small talk, but it’s something to think about the next time I’m on someone else’s meeting and they’re “just waiting a few more minutes for people to arrive.”

How does your organization support on-time meetings? Are agendas and timekeepers a must or something only found on the wish list? Leave a comment or email me.

Email Dr. Jayne.

Morning Headlines 2/19/26

Rainfall Health Announces $15M Series A Investment to Support Hospitals Impacted by New CMS Revenue Opportunity

Rainfall Health, which offers AI-powered healthcare compliance and reimbursement solutions, raises $15 million in Series A funding.

Garland cancels telehealth contract after community pushback

The City of Garland, TX cancels its contract with Dallas-based telemedicine provider MD Health Pathways after several residents complain of the need to opt out of the city program’s automatic enrollment.

Cleveland Clinic teaching artificial intelligence to read brain waves and detect seizures in seconds

Cleveland Clinic pilots an AI tool developed with startup Piramidal to detect seizures from 24-hour ICU EEGs, monitoring 120 patients daily whose studies would otherwise each require about two hours of technician review.

Healthcare AI News 2/18/26

News

CNN reports that AI training firm Mercor is paying subject-matter experts, including physicians, hundreds of dollars per hour to validate and refine the commercial AI models of other companies. Mercor, which was founded in 2023 by three 19-year-old college dropouts who are now billionaires, generates $500 million in annual revenue and carries a $10 billion valuation. The company says that the most in-demand expertise is in software engineering, finance, medicine, and law.

In India, the chief minister of Andhra Pradesh proposes that every resident be assigned an AI-powered personal doctor to track health data and offer advice on diet, lifestyle, and preventive care. He met with Bill Gates this week to discuss integrating the state’s digital health records with other platforms.

A man says that he used Anthropic’s Claude AI to negotiate a $163,000 reduction of a hospital’s $195,000 bill for four hours of ED care that his uninsured brother-in-law received before dying of a heart attack. He asked Claude to create a worksheet that listed each billed CPT code and the corresponding Medicare payment, which totaled $29,000 for the same services. He offered that amount to the hospital, arguing that its original bill included improper unbundling, mutually exclusive services, and an inpatient procedure billed as outpatient. The hospital countered at $37,000, the parties agreed to split the difference, and they executed a settlement agreement that Claude drafted.

The United Arab Emirates launches Amal, an AI-powered physician assistant that conducts pre-visit interviews with patients, creates medical summaries for physicians, and answers post-visit patient questions. The system was developed by Boston Health AI, which offers a live, interactive online demo.

Business

Elsevier expands ClinicalKey AI clinical decision support tool with a full-text, copyright-cleared knowledge base of 1,000 journals and major guidelines, adding real-time citation traceability, daily updates, workflow APIs, and enhanced security to strengthen trust and point-of-care usability.

Mental health AI startup Kintsugi shuts down after raising $30 million and places its technology in the public domain. Its product analyzes the journal recordings of users to detect signs of anxiety or depression. CEO Grace Chang says that it is not financially viable for startups to build healthcare AI applications because investors expect rapid annual recurring revenue growth while FDA regulatory clearance takes significant time.

Research

A survey of 50 health system executives by Guidehouse and HIMSS finds that while 78% have AI projects in progress, only half feel ready to implement them. Major concerns include cybersecurity, competing financial priorities, data quality, and lack of internal expertise.

Other

Cleveland Clinic pilots an AI tool that it developed with startup Piramidal Inc. to detect seizures from 24-hour ICU EEGs, monitoring 120 patients daily whose studies would otherwise require about two hours of technician review each.

AI systems are increasingly embedded in clinical workflows to generate alerts and automate tasks, yet their unreliable outputs still require nurses to interpret and manage them in real time. Nurses recognize AI’s potential to improve documentation and monitoring, but they call for stronger testing, greater transparency, and meaningful frontline involvement in development.

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
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Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

This Week in Health Tech 2/18/26

Morning Headlines 2/18/26

Danaher to buy Masimo in $9.9 billion deal in diagnostics push

Drug and diagnostics company Danaher will acquire Masimo, a leading vendor of blood oxygen monitoring technology, for $9.9 billion.

Workforce reduction at Baystate Health aims to drive efficiency

Baystate Health (MA) cuts 117 corporate positions and decides to outsource management of its clinical assets to TriMedX.

Pivot Point Consulting Emerges as a Unified Healthcare IT Powerhouse Following Its Acquisition by Innovative Consulting Group

Innovative Consulting Group acquires Pivot Point Consulting.

News 2/18/26

Top News

Drug and diagnostics company Danaher will acquire Masimo for $9.9 billion.

Masimo is a leading vendor of blood oxygen monitoring technology.

A federal jury ordered Apple to pay Masimo $634 million in November 2025 for infringing on its smartwatch blood oxygen monitoring patents.

Reader Comments

From Bueno: “Re: Sachin Jain article. Did you see this?” I hadn’t seen it, but “When Patients Win, Hospitals Lose” describes the conundrum in which hospitals make more money when their outcomes are poor. Some quotes:

• No one said “we need more sick people.” But economically, that was the implication. When better health becomes a financial threat, something is profoundly broken.
• Airlines don’t justify crashes to protect repair revenue. Fire departments don’t root for fires to keep budgets stable. Yet healthcare routinely normalizes illness as financial necessity. If your organization only survives when people are hospitalized, the business model is misaligned with the mission.
• We need some people to stay sick so others can get care. That is not a sustainable ethical position.
• If hospitals lose when patients get healthier, whose side is the system really on?

HIStalk Announcements and Requests

I read the “Lonesome Dove” series last week, all 3,000 pages of it, and then watched the six-hour miniseries for probably the 30th time. I watched the first episode again last night in honor of Robert “Captain Augustus McRae” Duvall, who died this week at 95. The first time I watched it many years ago, it was straight through, after which I restarted it and watched all six hours again without a break. The surly bartender scene is my favorite — watch the bemused Woodrow Call smile tightly, turn to the door, and place hand on gun at the bartender’s first derogatory comment knowing full well what is about to happen. Duvall and Tommy Lee Jones are just outstanding. For Mr. Duvall, who has always said that the Gus role was his career favorite, here’s to the sunny slopes of long ago.

Sponsored Events and Resources

Live Webinar: February 18 (Wednesday) 2 ET. “From Blind Spots to Insights: Gaining Real-Time Visibility into Healthcare Risk.” Sponsor: CloudWave. Presenters: Jacob Wheeler, MBA, director of sales engineering, CloudWave; Mike Donahue, chief operating officer, CloudWave. Resilience starts with the ability to see clearly, across every endpoint, cloud workload, user, and clinical system. Join CloudWave’s cybersecurity leaders for an in-depth session on how real-time visibility transforms your ability to detect threats early, respond decisively, and strengthen resilience across the care ecosystem. Attendees will learn the practical steps that hospitals can take to move from reactive defense to resilient action.

Publication: HIStalk’s Guide to ViVE 2026 lists the activities of sponsors at the conference.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

Drug, therapy, and remote patient monitoring company Perigon Health 360 spins out Medesto Health, which offers an intelligent patient engagement and care coordination platform.

Baystate Health (MA) cuts 117 corporate positions and decides to outsource management of its clinical assets to TriMedX. Employees working on Baystate’s clinical engineering team will become TriMedX employees in May.

Redditors attribute Northwell Health’s recently reported IT layoffs to the system’s conversion to Epic, with one mentioning that most of those pink-slipped had been working with legacy systems. The New York-based provider began making cuts and reorganizing operations last year. It is still dealing with lawsuits related to a former employee who secretly filmed patients in the bathrooms of its sleep center. Northwell took more than a year to notify 13,000 patients of the incident.

Innovative Consulting Group acquires Pivot Point Consulting. The combined organizations will operate under the Pivot Point brand.

Sales

• Hartford HealthCare (CT) selects AI tools from Sift Healthcare to improve reimbursement workflows and outcomes.

People

BayCare (FL) promotes Robert Carvajal to CISO.

Hippocratic AI names Anoop Sangha, MD (Transcarent) associate chief medical officer, Eduardo Reis, MD (Cognita) VP of strategy, and Niloy Sanyal (LeanTaaS) chief marketing officer.

Announcements and Implementations

Oracle Health makes its Clinical Note AI agent available to providers in the UK after a successful pilot program with several NHS facilities.

Medical University of South Carolina launches virtual nursing in its NICU using technology from VirtuAlly.

Aliso Ridge Behavioral Health (CA) implements Xferall’s patient transfer and care coordination software.

Fujitsu automates its software development lifecycle with its Takane LLM and agentic AI, which it says increased productivity 100-fold. The company will target deployment across its government and healthcare systems by the end of the fiscal year.

Government and Politics

VA Deputy Secretary Paul Lawrence says upcoming rollouts of the department’s Oracle Health-based EHR will return to pre-deployment levels of productivity more quickly than the initial sites that went live on the new software several years ago. He adds that the system is meeting contractual uptime targets and that 10 of the last 12 months have been free of incidents.

The Social Security Administration will connect to the TEFCA network through Qualified Health Information Network EHealth Exchange in early spring.

The federal requirement that hospitals post their prices publicly hasn’t reduced cost or improve the ability to patients to shop around, but it has benefited health systems and insurers that use the data for contract negotiations.

Other

End-users rate Netsmart the top vendor in behavioral health and community-based care, according to a Black Book Research survey of 1,100 behavioral health professionals.

Sponsor Updates

• Agfa HealthCare details its latest enterprise imaging sales, including an expanded partnership with Tampa General Hospital.
• Arcadia releases “Healthcare data management software: A comprehensive guide.”
• The “NCPDP Unscripted” podcast releases a new episode titled “How Real-Time Data Improves Access to Medications: A Conversation With Arrive Health.”

Blog Posts

• AI and A/R Automation in Healthcare: Six Reality Checks Behind the Hype (AGS Health)
• Streamline Clinical Workflows with MEDITECH Expanse 2.2: A How-to Guide (CereCore)
• From shift to shift: How consistent technology extends nurses’ care (Altera Digital Health)
• The healthcare data lake vs. other data storage structures (Arcadia)
• EHR Compliance Checklist for CIOs (Bizmatics)
• Cultivating the garden of leadership: Lessons for female leaders in growth, resilience, and boldness (Cardamom)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
Get HIStalk updates.
Send news or rumors.
Follow on X, Bluesky, and LinkedIn.
Sponsorship information.
Contact us.

Morning Headlines 2/17/26

Oracle Health Clinical AI Agent, Clinical Note Helps UK Doctors Spend More Time on Patient Care

Oracle Health makes its Clinical Note AI agent available to providers in the UK after a successful pilot program with several NHS facilities.

Medesto Ends the Maze

Drug, therapy, and remote patient monitoring company Perigon Health 360 spins out Medesto Health, which offers an intelligent patient engagement and care coordination platform.

Amazon One Medical Introduces Health Insights to Help Patients Better Understand Their Lab Results

Amazon One Medical offers members AI-powered insights into their lab results via the One Medical app.

Curbside Consult with Dr. Jayne 2/16/26

I met up with some clinical informatics friends over the weekend. Our conversations focused on a few key themes. One was how much time we’ve spent in the field, as we realized that the most junior member of the group just hit the 20-year mark.

None of us set out to specifically look for technology-related roles, but each of us found our way to the field as we identified gaps in what was happening around us and stepped in. The most senior of the group got involved because he had an engineering background and saw what was going on elsewhere in the country with respect to electronic charting. He wanted to see his institution be a leader in the field rather than a follower, and worked with a big tech company to build a clinical repository for the organization.

It initially compiled data from just one hospital, but as more hospitals joined the system through mergers and acquisitions, the repository became more complex. The team that supported it needed clinical expertise to handle issues like normalization of laboratory values and standardization of test orders. He had some great stories about how the repository grew and became integrated with electronic medical records. It lasted for more than two decades before being retired in favor of a half-billion-dollar investment to move everyone to a single platform.

My colleague still refers to the systems clinicians use as EMRs. That led to a discussion of EMR versus EHR. One member admitted that he uses the terms EMR and EHR interchangeably because he keeps getting loaner computers from his IT department and hates having to go into all the different dictionaries to prevent the system from autocorrecting EHR to HER.

That admission led to a discussion about how the Microsoft Office suite and Office 365 applications handle such things, which bafflingly makes the setting device-specific rather than defaulting from the user profile. I’m no expert, but I know that it’s annoying every time I get a new laptop. I usually end up consulting Google because finding it in the application settings isn’t intuitive.

Quite a bit of back and forth ensued around the merits of EMR versus EHR. I was surprised by how passionate some of the people are about one or the other. We all agreed that “health record” is more comprehensive than “medical record.” One of the group felt that the latter sounded more serious since “health” is often linked with “wellness,” which often includes non-evidence-based and consumer-oriented services.

People pulled out their phones to look for articles for and against each term. I was surprised that the first response that popped up in my EMR versus EHR query was that “EMRs are mainly used by clinicians for diagnosis and treatment, while EHRs are designed to be shared and accessed by the patient. EMRs are less susceptible to cybersecurity issues, since they are not being shared with patients, but are securely managed by the practice.”

That got us rolling, since none of us has encountered a cybersecurity issue related to patient use, but we’ve seen plenty of times where trained employees and hospital medical staff fell victim to phishing schemes. An ASTP/ONC blog addresses the topic, but it’s from 2011. Some of its language is identical to what I found in that first response, which leads me to suspect that the vendor had done some copying and paraphrasing from ASTP.

Most of us agreed that now it’s kind of a stylistic thing and we aren’t bothered when vendor folks use the words interchangeably. I’ve worked with vendor organizations whose style guide spells out which term to use when referring to their products, but not everyone has one of those. I remember reaching out to Epic a few years ago to ask if it had an official position one way or the other and was told that it doesn’t. If that has changed, feel free to drop a comment and let me know the current state.

That conversation led us into a whole “words have meaning” discussion. That immediately drew me in because the industry is plagued by people who use words that don’t make sense. Maybe it’s a phrase they learned during a corporate training class, or perhaps they saw it in an article. When they come to me as a CMIO and start spouting words that don’t completely work together, it makes my attention go zinging off elsewhere.

One colleague, who is a doctor of osteopathic medicine, noted that nothing turns him off more than using “MD” as shorthand for “doctor.” Both have the same number of syllables, so it’s not like saying MD is faster or easier. It’s not worth it to use it in a way that alienates a subset of physicians.

One of the group brought up a recent position paper in Annals of Internal Medicine that addresses “The Ethical Significance of Names in Health Care.” It’s an analysis of the physician versus provider debate, referring to the latter term as contributing to “deprofessionalization.” The authors felt that their examination was unique because it looks at the situation from an ethics perspective.

I popped up the article while we were talking and was excited to see a Shakespeare quote in the first screenful of text. The article includes a review of the origins of care-related words, including patient, physician, doctor, and compassion.

One might have expected that the article would recommend simply not lumping physicians in with other kinds of heath care providers, but it went further to suggest that we get rid of the word “provider” entirely: “Language in health care has ethical and practical implications. Physicians should be referred to as physicians, not providers. Also, when describing professionals with varied credentials who care for patients, the terms clinicians or health care professionals, should be used.”

I’ve been a fan of the word clinician for a long time. It’s shorter than the recommended alternative. I plan to stick with it.

Not surprisingly, we stumbled into a discussion of clinical informatics versus medical informatics, and even a debate about informaticist versus informatician. There’s actually a paper from 2024 called “Informaticist or Informatician? A Literary Perspective”  that goes deep into the history of the two. My colleague quickly sent me a link.

It is a fascinating read. The authors close with a clinical informatics spin on a classic Shakespeare quote, which made me smile. They also received a chuckle with their line, “Whether you are an informaticist or an informatician, may you collaborate better than the Montagues and Capulets.”

Even though the conversation was all over the place, it’s always good to catch up with colleagues who have fought the same battles and who have made it through the same topsy-turvy changes within the industry. They are not only knowledgeable, but are generally a fun bunch. I feel privileged to have them on my phone-a-friend list when times get tough.

Is your company in EMR or EHR mode? What phrases, taglines, or buzzwords make you cringe? Leave a comment or email me.

Email Dr. Jayne.

Readers Write: Medicare Goes All In on Value-Based Care

Medicare Goes All In on Value-Based Care
By Eugene Gonsiorek, PhD

Eugene Gonsiorek, PhD is VP of clinical regulatory standards for PointClickCare.

If there were any doubts about Medicare’s commitment to value-based care, there shouldn’t be any longer.

Abandoning its former model of rolling out value-based care (VBC) programs one at a time, the Centers for Medicare and Medicaid Services (CMS) between March and December 2025 announced nine new or proposed programs and modifications to five existing programs – an unprecedented pace.

The rush of new programs and the concentrated timing is CMS announcing it is aligning Medicare around VBC to a greater degree than ever before. This is good news for organizations that have been working toward this end and a prompt for those who haven’t made as much progress.

The New Medicare Programs

Let’s take a closer look at the new and proposed programs. 

• ACCESS (Advancing Chronic Care with Effective, Scalable Solutions). A voluntary, 10-year model testing outcome-aligned payments for measurable clinical improvements using technology-supported care for chronic conditions such as hypertension, diabetes, musculoskeletal pain, and behavioral health.
• WISeR (Wasteful and Inappropriate Service Reduction). Launched in mid-2025, this model tests ways to reduce unnecessary services and accelerate prior authorization while safeguarding patients and taxpayers against low-value care.
• GUARD (Global/Universal Accountability in Drug Pricing) and GLOBE (Global Outcomes in Benchmarking and Equity). Proposed mandatory models that aim to test international benchmark-based adjustments to Medicare Part D and Part B drug rebate and pricing systems to help address high drug costs.
• Ambulatory Specialty Model (ASM). Finalized as a mandatory model beginning in 2027 that holds certain specialists accountable for quality, cost, and care coordination outcomes.
• LEAD (Long-term Enhanced ACO Design). Announced as the next generation of accountable care organization models, a 10-year design intended to better support small, independent, and rural providers following ACO REACH (Accountable Care Organization Realizing Equity, Access, and Community Health).
• BALANCE (Better Approaches to Lifestyle & Nutrition). Announced alongside GUARD and GLOBE, this voluntary model is intended to align manufacturers, state Medicaid agencies, and Part D plans to improve metabolic health through GLP-1 access plus lifestyle support, with testing concluded by 2031.

Across these models, several common design features stand out. Time horizons are longer, often extending eight to 10 years. Payment is increasingly tied to measurable outcomes rather than process compliance. Accountability extends beyond primary care into specialty care and pharmaceuticals. In select areas, CMS is requiring mandatory participation to achieve broad system impact.

The ACCESS model illustrates how CMS expectations are evolving. A voluntary 10-year initiative, ACCESS ties payment to demonstrable improvement in chronic conditions such as hypertension, diabetes, musculoskeletal pain, and behavioral health. The focus is no longer service volume or short-term utilization metrics, but sustained clinical outcomes.

Similarly, the WISeR model reframes inappropriate utilization as both a quality failure and a fiscal risk. By targeting low-value services and streamlining prior authorization, WISeR signals CMS’s growing willingness to intervene earlier in care decisions. The goal is not simply to manage spending after it occurs, but to prevent waste before it happens.

Together, these models reflect a clear shift from utilization-based proxies toward explicit accountability for results.

Specialty Care and Pharmaceuticals Move to the Center

Perhaps the clearest departure from earlier value-based care efforts is CMS’s expansion of accountability into specialty care and drug pricing, areas historically insulated from performance-based payment.

The finalized ASM, set to begin in 2027, makes participation mandatory for selected specialists and holds them accountable for quality, total cost of care, and care coordination. This challenges the long-held assumption that VBC is fundamentally a primary care endeavor. It also elevates downstream utilization, including post-acute care, from a secondary concern to a central performance variable.

At the same time, the proposed GUARD and GLOBE models are CMS’s most direct effort to apply value-based principles to pharmaceutical spending. By testing international benchmarking approaches in Medicare Parts B and D, CMS is extending accountability into pricing structures that have traditionally been governed by statute rather than performance expectations.

Long-Term Accountable Care and Prevention as Structural Bets

The LEAD model underscores CMS’s recognition that accountable care requires stability, not churn. By extending participation horizons to 10 years and focusing on small, independent, and rural providers, LEAD acknowledges that organizational transformation and sustained downside risk cannot be achieved on short timelines.

In parallel, the BALANCE model reflects CMS’s growing emphasis on prevention and upstream investment. By aligning manufacturers, state Medicaid agencies, and Part D plans around GLP-1 access combined with lifestyle and nutrition support, BALANCE tests whether earlier intervention in metabolic disease can produce durable improvements in outcomes and spending. By pairing pharmaceutical access with behavioral support, CMS is testing integrated solutions rather than isolated interventions.

The Effects on Patients and Providers

These models collectively raise the bar for providers. Financial accountability is more robust. Timelines are longer. Expectations for care coordination and performance improvement are higher. Independent practices, rural providers, and specialists, groups historically less exposed to mandatory value-based arrangements, are now central to CMS’s policy design.

For patients, CMS’s stated objectives are clear: earlier intervention, fewer unnecessary services, better chronic disease control, and lower drug costs. Whether these outcomes are realized will depend less on policy intent than on execution, particularly provider engagement and the ability to manage care across settings.

From Experimentation to System Design

Taken together, the new model announcements signal that CMS is moving beyond experimentation toward system design. The concentration of releases, the expanded mandatory participation, and the consistent emphasis on outcomes and cost containment all point in the same direction.

CMS is no longer asking whether VBC works. It is redesigning Medicare on the assumption that it must.

As these models move from proposal to implementation, they will shape payment policy, care delivery structures, and provider participation in Medicare well into the next decade. Organizations should prepare themselves for a system in which value-based accountability is no longer optional, but the norm.

Readers Write: Open Access in Healthcare: What TEFCA Got Right, Where It’s Stuck, and What Comes Next

Open Access in Healthcare: What TEFCA Got Right, Where It’s Stuck, and What Comes Next
By Robin Monks

Robin Monks is CTO at Praia Health.

If you’ve ever moved to a new city and tried to get your medical records transferred to a new provider, you already understand the problem that the Trusted Exchange Framework and Common Agreement (TEFCA) is trying to solve. In theory, health data should follow you. In practice, it often doesn’t.

TEFCA is the federal government’s most ambitious attempt to date at fixing nationwide health information exchange. Mandated by the 21st Century Cures Act and formally launched in late 2023 when the first Qualified Health Information Networks (QHINs) were designated, TEFCA aims to be the “interstate highway system” for health data, allowing providers, payers, and patients to share information regardless of which network they are on.

After two years of operation, there’s a lot to like about what TEFCA has accomplished. More than 70,000 healthcare locations are now connected through TEFCA, and Epic reported that 1,000 hospital customers have transitioned to TEFCA. Carequality, a framework connecting over 50 networks, 600,000 care providers, and 4,200 hospitals, is actively aligning its policies with TEFCA.

The framework has also expanded beyond its initial treatment-focused exchange. TEFCA now supports data exchange for payment, healthcare operations, government benefits determination, individual access, and public health purposes.

Perhaps most importantly, TEFCA is creating a universal floor for interoperability. Before TEFCA, a health system that wanted to exchange data nationally had to join multiple networks and maintain dozens of point-to-point connections. TEFCA simplifies that into a single participation model. For smaller practices and rural hospitals that couldn’t afford the overhead of managing multiple network memberships, this is a meaningful reduction in cost and complexity.

But TEFCA’s scale means that providers are now responding to queries from organizations they’ve never interacted with before. When a requester says they’re querying for treatment purposes and the responder disagrees that the request qualifies as “treatment” under HIPAA, you get what the ASTP calls an “information exchange impasse.”

This lack of trust means that providers are easily talked into not automatically replying to TEFCA requests, even to an individual access request with a verified identity attached. Information blocking remains a persistent and thorny issue. TEFCA participants who interfere with QHIN choice now risk violating the federal information blocking rule, with potential Medicare payment disincentives, but the cultural shift from “default deny” to “default share” is slow.

Then there’s the FHIR question. TEFCA launched using IHE-based document exchange, a 1990s-era architecture that predates smartphones and modern web standards. This was a pragmatic choice to minimize disruption and build on the existing exchange infrastructure (IHE-based exchange still represents enormous transaction volume annually).

But it means that the initial TEFCA experience is document-centric, returning C-CDA documents rather than discrete, FHIR-based data. The HTI-5 proposed rule from December 2025 signals a strong push toward FHIR-based APIs, but the gap between where TEFCA is today and where modern application developers need it to be is real. Companies that build on FHIR and OIDC are watching this closely.

The regulatory environment is also in flux. That same HTI-5 proposed rule would remove the TEFCA manner exception, a provision that allowed TEFCA participants to limit data exchange to only through TEFCA. The administration is signaling that using information blocking exceptions to incentivize TEFCA participation may be unnecessary, which is an interesting stance that simultaneously shows confidence in TEFCA’s trajectory and a desire to not disadvantage non-TEFCA exchange networks.

TEFCA has achieved enough adoption to be taken seriously, but not enough to be taken for granted. Here’s what needs to happen for it to reach its potential:

• FHIR needs to be a first-class citizen, not a roadmap item. The healthcare technology ecosystem has moved to FHIR. App developers, patient-facing platforms, and clinical decision support tools all expect FHIR APIs. Until TEFCA’s QHIN-to-QHIN exchange natively supports FHIR alongside IHE, there will be a gap between what TEFCA enables at the network level and what the market needs at the application level.
• Trust needs to be engineered, not assumed. The interpretive disagreements around treatment definitions and provider qualifications aren’t going to resolve themselves through goodwill alone. TEFCA’s governance needs to produce clear, specific guidance that participating organizations can implement without extensive legal review. The SOP updates from January 2026 are a step in the right direction, but there’s more work to be done.
• Patient transparency and choice must be central. Individual Access Services (IAS), the mechanism by which patients can access their own data through TEFCA, is likely to be one of the fastest-growing use cases. The patient access market is forecast to reach $4.16 billion by 2032. But IAS also carries the highest risk of information blocking complaints, because patients have the right to choose any IAS provider, regardless of their provider’s QHIN. Making this work requires a level of patient-facing transparency that healthcare hasn’t historically been great at. We also need to expand this to not only reading data, but performing actions with target EHRs.
• Enforcement has to be real. TEFCA operated for its first year as an entirely voluntary framework. The increasing enforcement posture around information blocking and the integration of TEFCA obligations into Medicare compliance programs is changing the calculus. But voluntary frameworks succeed when the incentives to participate outweigh the friction. Right now, the friction is still high for many organizations, particularly smaller ones. Last year we were promised that we would start seeing strict enforcement on information blocking, but so far we’re not seeing examples of enforcement from CMS.

TEFCA is doing something genuinely important. It is establishing the principle that health data should be exchangeable at a national scale, with a common set of rules, as a baseline expectation rather than a special achievement. For health systems that are thinking about their consumer experience strategy, and all should be, the ability to access data from across a patient’s entire care journey is critical.

The dream of open access in healthcare is within reach, but getting from good-intentioned definitions to it running and working where patients need is slow.

Readers Write: AI in Healthcare Revenue Cycle: Linking Automation to Financial Stability

AI in Healthcare Revenue Cycle: Linking Automation to Financial Stability
By Inger Sivanthi

Inger Sivanthi, MBA is founder and CEO of Droidal.

Five or six years ago, revenue cycle performance was discussed mostly in operational terms. Leaders reviewed denial rates, days in accounts receivable, and staffing productivity. If those indicators were steady, the assumption was that the organization was financially sound. The work was seen as administrative execution rather than financial strategy.

That framing feels incomplete now. Reimbursement patterns have become less predictable. Payer interpretations vary, even within the same plan category. Documentation standards evolve quietly, and what cleared last quarter may stall this quarter. Nothing feels catastrophic, yet the margin for error has narrowed.

When timing becomes inconsistent, finance feels it quickly. Forecast models widen. Cash flow conversations become more cautious. Growth initiatives are evaluated with an extra layer of scrutiny. Revenue cycle management is no longer operating in the background. It is influencing financial confidence.

Automation Solved the Obvious Friction

Healthcare organizations did not stand still over the past decade. Eligibility workflows were automated. Coding tools became more sophisticated. Electronic remittance reduced manual posting errors. These investments improved speed and removed visible inefficiencies.

Yet the deeper issue remained. Denials continued for reasons that were not always procedural. Appeals absorbed experienced staff time. Forecasting models leaned on historical trends that assumed payer behavior would remain relatively stable. That assumption is harder to defend today.

Automation follows instructions. It does not interpret shifts. It executes rules consistently, but does not recognize when those rules are interacting differently in a changing environment.

Earlier Pattern Recognition Is Changing the Dynamic

Artificial intelligence brings a different capability. By reviewing documentation details, coding sequences, authorization timing, and payer response history together, it begins to surface combinations that tend to struggle. Those combinations are not always obvious. They emerge through repetition.

When risk is identified before submission, teams can intervene before delay becomes inevitable. Preventing a denial is financially different from correcting one. The time saved compounds quietly. Over several quarters, even modest improvements in first-pass acceptance begin to influence working capital stability.

The benefit is not perfection. Healthcare reimbursement will never be perfectly predictable. The benefit is fewer unexpected swings and tighter confidence intervals around cash timing.

The Small Variations That Shape Margin

Revenue loss is rarely dramatic. It builds slowly. A modifier applied differently between departments. A service level coded conservatively out of habit. Contract language interpreted with slight variation across facilities. Individually, these instances appear manageable. In aggregate, they influence performance more than most teams realize.

AI systems reviewing documentation and billing data together can detect these repeated inconsistencies more consistently than manual review alone. This does not remove the need for experienced revenue leaders. It simply directs their attention toward areas where exposure is concentrated.

That shift in focus strengthens margin discipline without creating additional administrative layers.

From Reporting History to Informing Strategy

Traditional dashboards tell organizations what has already happened. They summarize billed charges, denials, and collections. That information is necessary, but it is reactive by design. By the time a pattern appears clearly in retrospective reporting, the financial impact has already occurred.

Predictive modeling changes that posture. When internal performance data is combined with payer response behavior, reimbursement timing becomes easier to estimate within a reasonable range. Forecasts still require judgment, but the range narrows. Leadership discussions feel less defensive and more deliberate.

Revenue cycle management begins influencing forward planning rather than simply documenting past outcomes.

Operating Within Real Workforce Limits

Revenue cycle staffing remains tight across the industry. Seasoned revenue professionals are hard to come by. Even when you hire, the ramp-up period slows momentum. For many teams, expanding staff just isn’t practical right now.

Intelligent prioritization helps address this reality. When higher-risk claims surface earlier and larger-dollar exposures are flagged sooner, teams allocate effort more intentionally. The objective is not workforce reduction, but resource precision. Protecting margin increasingly depends on where attention is placed, not simply how many people are assigned.

The Shift Has Been Gradual, Not Dramatic

There was no single moment when artificial intelligence transformed revenue operations. The change has been incremental. Organizations recognized that efficiency alone did not insulate them from variability. Earlier visibility, more focused intervention, and steadier forecasting gradually reshaped how revenue risk is managed.

Healthcare reimbursement will continue to evolve, and complexity will remain part of the system. Artificial intelligence does not remove that complexity. It improves how quickly patterns are recognized and how steadily leadership responds. In that sense, revenue cycle management has moved closer to financial strategy, and predictability has become as valuable as productivity.

HIStalk Interviews Nathalie McCaughley, President, Agfa HealthCare

Nathalie McCaughley, MA, MBA is president of Agfa HealthCare.

Tell me about yourself and the company.

I have 25 years in healthcare IT leadership roles, including 20 years with GE Healthcare globally. I have been with Agfa HealthCare for four years. I am French American and have been in the US for 23 years.

From a professional standpoint, I have held positions globally across pretty much all functions. I would describe myself as a growth leader who is focused on growing a business strategically, leading to tangible outcomes and a high potential to scale. Taking over businesses that are in need of new strategy and a new takeoff, which is exactly what happened with Agfa HealthCare.  

Agfa HealthCare is part of a broader group, Agfa-Gevaert. Our division is in a very different industry than the rest of the group. I was asked to take over the business in 2022, with the full mandate of the board and the group CEO to reshape the company and reposition it for growth, from both a financial and customer recognition standpoint.

How has enterprise imaging changed in the past five or 10 years, and what are its strongest areas of growth?

The healthcare industry has gone through a pretty intense era of consolidation among hospitals and outpatient centers. Over the past five or six years, we have seen an emergence of high-scale, very large health systems.

Everybody knows PACS, and enterprise imaging is often confused with PACS. PACS is a vertical, departmental-only solution. Enterprise imaging spans the entire health system across all “ologies.” When you connect this with the era of consolidation, where you have hospitals that are now health systems that are 10, 20, even 30 times the size, it becomes impossible to manage 30 different systems across the health system. The need arose to have a single, central platform to manage all imaging needs, such as storage and acquisition. That is enterprise imaging.

We come as a single solution, sitting over all of those individual PACS and managing the imaging health records for patients the same way an EMR is managing electronic medical records. We work alongside the EMR. That’s how enterprise imaging emerged from a needs standpoint. The consolidation and the scale of health systems is not slowing down due to financial and demographic reasons.

We anticipate, driven pretty clearly by those external factors, that enterprise imaging is not only here to stay, but will be the way that we work moving forward. That was the opportunity to bring a solution with strong relevance to healthcare and customer needs, plus an extensive runway to answer critical current and future challenges.

With that consolidation, how have expectations changed for being able to read images from any location on consumer-grade devices?

The bigger change in expectation is that you used to look at technology vendors. In the past, even our own company was selling an IT solution and software. This is no longer the case. We established and committed to being end user driven and clinician-first as a decision framework that guides our product design, cloud strategy, AI integration, and service delivery.

Technology is not meant to add complexity. It is not meant to be added work for a clinician. It is meant to make their life easier. Enterprise imaging adapts to the clinician and doesn’t force them to adapt to the technology. A true clinician-driven technology that is created for the clinician protects the clinical focus and confidence rather than competing with it. Everything has to be clinically driven, make an impact, make things easier, increase diagnostic accuracy, increase speed to diagnosis, and eventually serve patients. In the past, technology was separated from those priorities.

When a health system acquires a hospital, do they usually try to replace an existing system with a corporate standard?

They do it when they can. That is definitely a next step. Coexistence might be done at the beginning, but in the long term, it is not manageable and it is very costly. We have health systems that have more than 300 locations, which means that if everybody has their own system, they have as many IT teams, data server rooms, and so on. This is not sustainable from a management, security, and cost standpoint moving forward. Eventually, consolidation is required.

You are seeing it with Epic in the EMR world. We attach to Epic very well, but the number one startup discussion that we have with our customers is that they have 15 hospitals and 15 different paths. That doesn’t work, and they cannot afford this any more. Enterprise imaging comes in with standardization that creates efficiency not only financially, but from a productivity standpoint by simplifying processes. Backing the clinician first and improving workflows to benefit patient diagnostic and the speed to it.

How far along is the move to cloud and what possibilities does it offer?

I would refer again to demographic, financial, and operational factors. We talked about the consolidation of hospitals. Financial margin erosion is among the top three challenges for health systems. They see their margin eroding and they can no longer sustain what they were doing in the past, meaning acquiring an on-premise solution and maintaining a farm of servers in their back yard. The upfront investment was so substantial that it is no longer part of what they can do financially. They are challenged to do things better.

This has probably triggered not only cloud deployment, but also a subscription-based type of business with those health systems. Health systems are accelerating cloud adoption for a number of reasons, such as resilience, scalability, speed, and cost efficiency. We are focusing our strategy on being able to offer successful enterprise-wide cloud transformation with the right governance, security, and operational discipline.

How will you incorporate AI into your products?

AI is a big part of what we do. Workflow-embedded AI is critically important. We believe that it supports decision making without increasing the cognitive burden. AI is fully part of our solution, but fully embedded, not creating an additional click, an additional screen, or an additional platform.

This is how we see the growth of AI in enterprise imaging, as a fully embedded solution. The role of AI, at least in our space, is to enhance consistency, efficiency, and diagnostic confidence while keeping the clinician in control. The question we often hear is, will AI replace radiologists? No. This is not what we are doing. We are making things better. We are making them more productive, more accurate, and eliminating waste of effort, but keeping clinician in control.

AI will not replace radiologists. Radiologists will be replaced by radiologists who use AI. A health system may have 300 radiologists, and among that population, we’re seeing some that are resisting it and some that are embracing it. The future is made up of radiologists leveraging or using AI, not the other way.

What are the important elements in the company’s strategy over the next few years?

We have been focusing on the clinician first, so security has become a big part of our innovation strategy. Enterprise imaging, in its native role, sits at the intersection of clinical care, data governance, and cybersecurity. A strong security and compliance framework enables innovation, cloud adoption, and AI integration in full confidence for our customers. 

When you adopt a software solution, the number one thing that you have to acquire from your customers is trust. We establish trust as a prerequisite for the long-term partnership with these health systems and healthcare organizations. It is foundational. As we’ve seen in the news, a cybersecurity event can bring down an entire ecosystem.

Our ability to develop the right partnership, being fully embedded in our customers’ strategy, is important. When you engage in a cloud transformation for enterprise imaging, for instance, this is not a one- or two-year journey. This is a long-term marriage. Developing those partnerships on the right foundation is critical.

We have seen the need for enterprise imaging and we are committed to it. What is truly unique about enterprise imaging is that compared to some other areas of healthcare, we are not a commodity. This is an existing need, a growing need. We are fully invested in rapidly increasing our clinical relevance as a solution for our health systems.

Morning Headlines 2/16/26

Medicaid Provider Spending

HHS’s DOGE team posts a freely downloadable database of aggregated provider-level Medicaid claims data.

MUSC Board of Trustees advances major strategic initiatives to strengthen cancer care, innovation and resiliency

Medical University of South Carolina will establish an AI Center for Health Innovation and Informatics, which will lead MUSC’s AI strategy, governance, innovation incubation, and workforce development.

Harbor Health Acquires Rippl, Expanding Expert Dementia Support for Patients and Caregivers

Harbor Health, a Texas-based provider and insurance company, acquires tech-enabled dementia care company Rippl.

Monday Morning Update 2/16/26

Top News

HHS’s DOGE team posts a freely downloadable database of aggregated provider-level Medicaid claims data.

Reader Comments

From GLance: “Re: Script Corner. Web mentions of this major initiative from Surescripts and GoodRx have been scrubbed. Why?” I’ve emailed the Surescripts media contact. Script Corner sends patients a text message when a new prescription is received that includes a link to pricing details for local pharmacies and GoodRx. The companies announced a launch in Illinois and Texas in late January. UPDATE: A Surescripts spokesperson provides this response:

Surescripts is committed to working across the healthcare industry to create a more transparent and empowering patient care experience. We have received enough concerning feedback that we have decided to stop our patient price transparency pilot and refrain from taking further steps to bring the product to market. We are continuing to focus on delivering high integrity, clinically aligned solutions that inform and accelerate decisions to help keep patient care on track. We believe that technology can help address cost concerns, boost adherence and improve patient satisfaction.

HIStalk Announcements and Requests

Most poll respondents assume that an employee’s transition to independent consultant is transitory, voluntarily or otherwise.

New poll to your right or here: Has an employer ever demoted you? In my health system experience, demotions are often a well-intentioned acknowledgment that someone may have Peter Principled up one level too far, such as from technical lead to management, or from director to C-level. The demoted employee immediately feels insulted and begins looking elsewhere, but often stays after their resentment cools and the job search drags on. The optimal outcome, at least for the unmotivated among us, is a demotion that doesn’t involve a pay cut.

Welcome to new HIStalk Gold Sponsor KeyCare. KeyCare is an Epic-based virtual care partner designed to improve access and quality by expanding virtual care options for patients. KeyCare enables health systems to easily augment care teams and widen their digital front doors by offering access to an independent, nationwide network of primary care, urgent care, and behavioral health providers. This provides coordinated and seamless virtual care to patients without health systems having to buy and install additional software or hire more clinicians. KeyCare offers always-on acute care access with 24/7 on-demand video visits and E-visits, primary care extension and preventative services including overflow and bridge care in addition to preventative and wellness visits, chronic care management for high-risk patient programs, and payer and employer programs. Thanks to KeyCare for supporting HIStalk.

Thanks to these companies that recently supported HIStalk. Click a logo to learn more about them.

Sponsored Events and Resources

Live Webinar: February 18 (Wednesday) 2 ET. “From Blind Spots to Insights: Gaining Real-Time Visibility into Healthcare Risk.” Sponsor: CloudWave. Presenters: Jacob Wheeler, MBA, director of sales engineering, CloudWave; Mike Donahue, chief operating officer, CloudWave. Resilience starts with the ability to see clearly, across every endpoint, cloud workload, user, and clinical system. Join CloudWave’s cybersecurity leaders for an in-depth session on how real-time visibility transforms your ability to detect threats early, respond decisively, and strengthen resilience across the care ecosystem. Attendees will learn the practical steps that hospitals can take to move from reactive defense to resilient action.

Publication: HIStalk’s Guide to ViVE 2026 lists the activities of sponsors at the conference.

Contact Lorre to have your resource listed.

Acquisitions, Funding, Business, and Stock

Healthcare Triangle conducts a 1-for-60 reverse stock split to remain listed on the Nasdaq Capital Market. HCTI shares have lost 99.9% of their value in the past 12 months, valuing the company at $1.5 million.

Solace Health receives $130 million in Series C funding, valuing the digital healthcare navigation and advocacy company at over $1 billion.

Sales

• Ireland’s three-hospital Blackrock Health will implement RLDatix’s offline and downtime system for Meditech.
• Sutter Health will implement OpenEvidence to allow clinicians to retrieve clinical evidence and guidelines with Epic integration.

People

Loma Linda Medical Center CIO Mark Zirkelbach died last month. He was 68.

Announcements and Implementations

Wolters Kluwer Health announces Medi-Span Expert AI, a Model Context Protocol server that will allow AI application and agent developers to connect to Medi-Span’s medication data.

Medical University of South Carolina will establish an AI Center for Health Innovation and Informatics, which will lead MUSC’s AI strategy, governance, innovation incubation, and workforce development.

Government and Politics

Oura is spending $1 million per year on lobbyists who hope to convince the FDA to relax regulation of non-diagnostic wellness devices. A TechRadar report notes that the Finland-based company’s largest customer is the Department of War and that it has a contract with Palantir to provide monitoring of military personnel.

Sponsor Updates

• NBC4 Washington partners with Findhelp as part of its Working for You initiative.
• Impact Advisors celebrates its 19th anniversary.
• Praia Health wins “Best in Show” at the HIMSS26 Emerge Pitch Competition, winning in the Health Systems – Address Hospital Capacity Crisis category.
• Rhapsody releases its “State of Interoperability” report.
• Switchboard Health wins the AI Lab Challenge at the American Hospital Association Rural Health Leadership Conference.

Blog Posts

• Beyond burnout scores: The hidden risk in clinician engagement surveys (Nordic)
• Building a People-First Approach to Autonomous Medical Coding (Nym)
• TrustCommerce + Qure4u: AI-Enabled Patient Payments That Drive Faster, Easier Collections (TrustCommerce, a Sphere company)
• Navigating the Medication Adherence Whiteout (Surescripts)
• Don’t Report HCPCS “C” Codes for Professional Services in 2026 (TruBridge)

Contacts

Mr. H, Lorre, Jenn, Dr. Jayne.
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